Tracy Lorenzoni
WEIRTON,WV
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Responsible HR Management with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
31
31
years of professional experience
Work History
Human Resources Assistant
Jefferson County CAC
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Interviewed Prospective tenants for Apartments
- In charge of Grant Writing for department
- Payroll for construction companies
Store Manager
GameStop
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
911 Emergency Dispatcher
Hancock County Sheriff Department
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided on-the-job training and coaching to develop new dispatchers.
Human Resources Assistant
New York Life Insurance Co
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Coordinated employee training programs to improve productivity and performance.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Helped employees register for benefits programs using online portals.
- Tracked various statistics and kept detailed records to support human resources department.
- Created job descriptions on boards for vacant jobs.
Dmin/Radioman
USN
06.1991 - 03.1996
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Monitored system performance and responded to alerts.
- Supervision of 12 man crew
Education
MBA -
01.2025
Master of Science - Human Resource Management
07.2023
Bachelor of Science - Psychology
06.2020
Skills
- Wages and Salary
- Talent Recruitment
- Office Administration
- Document Employee Information
- Computer Literacy
- Office Supplies and Inventory
- Conducting Employee Orientations
- Orient New Employees
- Recruitment
- Administrative Support
- Creating and Managing Job Descriptions
- Resume Screening
- Background Check Conduction
- HRIS Applications
- Team Player
- Management Scheduling and Time Records
- Human Resource Information System (HRIS)
- Payroll Administration
- Employee Counseling and Support
- Job Applicant Interviews
- Word Processing
- Maintaining Files
- Staff Recruitment and Hiring
- Personnel Records Maintenance
- Understanding of HR Policies
- Scheduling
- Workforce Planning
- Business Administration
- Human Resources Support
- HRIS Management
- Hiring and Retention
- Specialized HR Projects
- Conflict Management
- Disciplinary Measures
- Labor Agreements
- Staff Training
- Effective Planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dmin/Radioman - USN
06.1991 - 03.1996
Human Resources Assistant - Jefferson County CAC
Store Manager - GameStop
911 Emergency Dispatcher - Hancock County Sheriff Department
Human Resources Assistant - New York Life Insurance Co
Southern New Hampshire University - MBA,
Southern New Hampshire University - Master of Science, Human Resource Management
Southern New Hampshire University - Bachelor of Science, Psychology
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