Tracy Louttit
Malta,NY
Summary
Business Development and Healthcare Strategic Sales professional with documented success in developing new, existing referral relationships, and implementing high -impact sales plans that exceed revenue objectives. Strong written and oral communication skills. Demonstrated ability to build strategic partnerships within hospital systems and new territories. Outstanding relationship building and leadership. Intelligent, articulate, self-motivated, driven to succeed.
Overview
27
27
years of professional experience
Work History
Business Development Manager
Hanger Clinic
10.2019 - 01.2024
- Developed and implemented successful sales strategies to increase revenue by 49% over budget in 2023
- Procured and executed Albany Health System contract encompassing five hospitals and Ellis Medicine.
- Meets and exceeds key performance indicators through direct sales strategy and sales plans that achieve high sales revenue and budget goals while delivering superior customer service.
- Continuously innovate new solutions, influencing and responding to change and challenges.
- Cultivate collaborative relationships with healthcare referral community and internal and external partners.
- Monitor territory performance through regular review of referral reports, looking for drops in business flow and conduct quarterly business reviews with internal local management team
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties
- Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates
- Enhanced company's profitability by identifying and eliminating inefficiencies in existing business processes
- Generated new business with marketing initiatives and strategic plans
- Negotiated and closed long-term agreements with new clients in assigned territory
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Kept meticulous client notes and updated account information in company databases
- Monitored market trends and competitor activities to identify areas of potential opportunity
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly
Client Relations Manager
Rhode Island Rehabilitation
01.1997 - 02.2020
- Successfully worked in tandem with Physical and Occupational Therapy staff promoting specialty programs in Women's Health, Oncology, Movement Disorders, and Aquatic Therapy and Wellness.
- Efficiently maintained data bases of 600+physicians and hospitals in Rhode Island market and physicians to track sales and seven clinics in Rhode Island.
- Sales generation; identified and developed new business opportunities through cold-calling, relationship building and Increased sales within existing customer base
- Maintained detailed database of prospects and customers;
- Ensured accurate and on-time monthly and quarterly sales reports.
- Managed multiple simultaneous projects while maintaining focus on achieving desired outcomes for each individual client relationship
- Streamlined internal processes to improve efficiency, resulting in faster response times to client inquiries
- Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner
- Increased customer retention rates by providing exceptional service and support for all client needs
- Served as an escalation point for complex client issues requiring senior management intervention; worked closely with various departments in order to reach a satisfactory resolution
- Organized quarterly business reviews with key stakeholders among existing clientele base to discuss progress, identify areas for improvement, and strategize future engagements
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Educated customers about [Product or Service] options and processed purchases
Client Relations Director
Sampson's Prosthetic & Orthotic Lab
03.1999 - 10.2019
- Pivotal role overseeing strategy and lucrative business development including crafting and executing of annual sales plans to advance client mission and vision
- Optimized informed decision-making quantifying outcomes through reporting, tracking and referral analysis
- Augmented brand/organization exposure authoring and implementing marketing plans for clinical team
- Coordinated all educational programs for Rehab Professionals, Nurse Case Mangers, Physicians, residents and patients collaborating with clinic team.
- Promote and build referrals from hospitals, skilled nursing facilities and doctors within community.
- Collaborate with clinical team and partners to provide educational programs and events for Physicians, Nurse Case Managers, Residents and Patients.
- Quarterly Marketing Meetings to review performance and plan.
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours
Client Relations Manager
Earlier Career-Concentra Occupational Health
01.2003 - 10.2009
Education
Bachelor of Science - Rehabilitation/Minor Psychology, Cum Laude
Springfield College
Springfield, MA06.1986
Skills
- Strategic Planning/Marketing/Business Plans
- Pipeline/Network Development
- Relationship Cultivation
- Revenue Target Attainment
- Compliance
- Resource Building Reporting Analysis & Tracking Research
- Physician Liaison
- Trend Observance
- Education & Outreach
- Hospital Networking
Affiliations
Member, CEB's Sales & Service, Member, Colorado State University Alumni Association, Member, Society of Hospital Medicine, Challenger Sales Alumni
Skills
budget, C, cold-calling, cold calling, Oral Communication, Consulting, content, CRM, Client, database, direct sales, Focus, Forecasting, fundraising, Market Analysis, marketing, market, Excel, Outlook, PowerPoint, Publisher, MS Word, works, Needs Assessment, Negotiation, networking, new business development, Persuasive, pricing, Profit and Loss, Quality Assurance, relationship building, Relationship Management, Research, selling, Sales, Sales Manager, Self-Motivated, strategy, Team Player, telecommunication, telemarketing, telephone, website content, Written
Timeline
Business Development Manager
Hanger Clinic
10.2019 - 01.2024
Client Relations Manager
Earlier Career-Concentra Occupational Health
01.2003 - 10.2009
Client Relations Director
Sampson's Prosthetic & Orthotic Lab
03.1999 - 10.2019
Client Relations Manager
Rhode Island Rehabilitation
01.1997 - 02.2020
Bachelor of Science - Rehabilitation/Minor Psychology, Cum Laude
Springfield College
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