TRACY L. PITTMAN
Mcdonough,GA
Overview
19
19
years of professional experience
Work History
Customer Care Representative
SOUTHWEST AIRLINES
Atlanta, GA
01.2017 - Current
- Responsible for providing Legendary Customer Service to people desiring to travel, by determining and recommending the service that meets the Customers' needs.
- Communicates with Customers by telephone to furnish information regarding fares, schedules, routings, flights and availability of space.
- Attends initial and ongoing training (classroom and/or on-the-job), and keeps current and proficient on knowledge, information, and equipment that is pertinent to the job.
- Performs other duties as may be assigned relative to the operation of a Customer Support and Service Center.
Sr. Administration/Payroll Lead
JCPENNY LOGISTICS
Forest Park, GA
01.2011 - 01.2017
- Responsible for the implementation of payroll operations policies to ensure that the company is in compliance with all state and federal regulations.
- Successfully created, reviewed and distributed various payroll reports to support financial projections, audits, HR reviews and compliance issues.
- Processed Bi-Weekly, Multi-State Payroll for 300 Hourly and Salaried Employees.
- Audited payroll each pay cycle and reconciled multi-system data to ensure accuracy.
Group Lead - Various Departments
JCPENNY LOGISTICS
Forest Park, GA
01.2006 - 01.2011
- Trained and coached associates in basic procedures and techniques for the department and all incoming inventory.
- Participated in accomplishing prescribed work activities of the assigned department.
- Handled and various reports dealing with accountability of staff and merchandise.
- Cooperates with other areas by providing and distributing the necessary workload to ensure deadlines are met.
- Researched and troubleshooted inventory issues and made adjustments accordingly.
Timeline
Customer Care Representative
SOUTHWEST AIRLINES
01.2017 - Current
Sr. Administration/Payroll Lead
JCPENNY LOGISTICS
01.2011 - 01.2017
Group Lead - Various Departments
JCPENNY LOGISTICS
01.2006 - 01.2011
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
- Call logging
- Custom order management
- Billing coordination
- Email correspondence
- Email communication
- First call resolution
- Data entry
- Customer service
- Problem resolution
- Customer relations
- Call center experience
- Order processing
- Payment processing
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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