Summary
Overview
Work History
Education
Skills
Timeline
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TRACY L RUDZINSKI

Linden,MI

Summary

Energetic sales professional bringing solid background in successful telephone promotions. Keep calls moving, overcome objections and lock in sales. Manage customer calls, encouraging customers online, and talking to break down barriers.

Overview

10
10
years of professional experience

Work History

Sales to Service Manage

LaFontaine
07.2024 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.

Medical Assistant

Dr Cheema
03.2021 - 07.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Clinic Manager

CASTLE MEDICAL
01.2016 - 03.2021
  • Keep accounts current by monitoring and following up on billing and collection efforts.
  • Analyzed operational data to identify areas for improvement in efficiency or cost savings.
  • Partnered with stakeholders in driving the financial performance of the clinic.
  • Adapted staffing levels based on fluctuations in patient volume or changes in service offerings.
  • Implemented electronic health record EHR system upgrades to streamline documentation processes and improve data security.
  • Monitored patient satisfaction levels through surveys and feedback mechanisms to continuously improve services offered.
  • Developed and implemented policies and procedures for clinic operations.
  • Oversaw, monitored and managed daily clinic operations with focus on exceptional care delivery.
  • Managed daily clinic activities, including staff scheduling, patient appointments, and facility maintenance.
  • Communicated with HR to resolve employee challenges surrounding performance, conduct, attendance and policy violations.
  • Maintained strict confidentiality of all patient records in accordance with HIPAA regulations.
  • Established relationships with local businesses and organizations for potential partnerships or referral sources.
  • Maintained system of internal controls over financial transactions, including dual control of cash handling.
  • Collaborated with healthcare providers to develop patient care plans and identify areas for improvement in service delivery.
  • Negotiated contracts with insurance companies to maximize reimbursement rates for provided services.
  • Responded promptly to any incidents or emergencies that occurred within the clinic setting.
  • Ensured compliance with all federal, state, and local regulations pertaining to healthcare facilities.
  • Coordinated marketing efforts to promote clinic's services within the community and increase patient base.
  • Recruited, hired, trained, and evaluated clinical staff members to ensure quality patient care.
  • Met coverage demands by establishing work schedules and assigning specific jobs.

Education

Certification - Medical

Ross medical
Flint, MI
03.2012

Certification -

baker College
Flint, MI
02.1998

Skills

  • Appointment Scheduling
  • Customer service
  • Empathy and understanding
  • Conflict resolution
  • Goal-oriented mindset
  • Follow-up procedures
  • Excellent communication
  • Strong multitasking
  • Problem-solving abilities
  • Computers
  • Technical proficiency
  • CRM software expertise
  • Organizational skills
  • Analytical thinking
  • Written communication
  • Goal-Orient
  • Blood draws
  • Bloop presses
  • EKG's
  • Appointment setting
  • Multitasking
  • Follow-up calls
  • Customer Relations Management
  • Customer Inquiries
  • Excel
  • Management
  • Customer Acquisition
  • Policies And Procedures

Timeline

Sales to Service Manage

LaFontaine
07.2024 - Current

Medical Assistant

Dr Cheema
03.2021 - 07.2024

Clinic Manager

CASTLE MEDICAL
01.2016 - 03.2021

Certification -

baker College

Certification - Medical

Ross medical

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TRACY L RUDZINSKI