TRACY L STURGES
Elizabeth City,NC
Summary
Initiative-taking, persistent, determined and self-starting, bringing a wealth of problem solving, effective communication and analytical skills. Also, multi-tasked oriented, approachable, professional, motivated, innovative, resourceful, team player and friendly.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Property Manager
1700 Bell Lane, LLC
04.2023 - Current
- Performs clerical and office management duties to include: Collecting and depositing rent payments, eviction court, housing inspections and sending out invoices and mail to vendors and tenants
- In charge of collecting and depositing HOA dues from owners and depositing those payments
- In charge of recording HOA payments and sending out HOA dues invoices
Realtor/Broker in NC
Canzell Realty
06.2018 - Current
- Acted as an intermediary in negotiations between buyers and sellers
- Presented purchase offers to sellers for consideration
- Compared properties to determine competitive market prices
- Promoted sales of properties through advertisements, open houses, and participation in multiple listing services
- Prepared regulatory documents for purchase and/sell
- Interviewed clients to determine what kind of properties they were seeking
- Coordinated appointments to show homes to prospective buyers
- Clerical and office management duties
Account Executive
Medical Services of America
01.2017 - 04.2018
- Responsible for creating and sustaining long-term customer relationships
- Built sales by prospecting new clients and nurturing existing ones
- Planned, developed, and executed sales strategies to meet quota
- Clerical and office management duties
Admissions and Marketing Director
Kindred Transitional Care and Rehabilitation
07.2016 - 12.2016
- Responsible for all public relations/special events, marketing and admissions screenings for the facility
- Established relationships and maintains contact with advertising media representatives, case managers, social workers, and discharge planners
- Coordinated special events for the facility and the community
- Assisted Department Heads and staff with the promotion and coordination of any events they may need assistance with
- Provided presentations, speeches and public appearances as needed
- Maintained data on census (inquiries, admissions, discharges, and referral sources)
- Responsible for all census development
- Functioned as a liaison between the facility and family members during the pre-admission and admission process
- Managed all tours, admission screenings and initial inquiries
- Collaborated with the Director of Nursing to ensure that all admissions are screened thoroughly and adequately prior to admission
- Completed admission paperwork with the responsible party, family member, power of attorney or resident upon admission
- Ensured that the admission packet was completed in a timely manner and scheduled Delivery of Care (DOC) meetings
- Obtained copies of Advance Directives and insurance cards
HUD Certified Housing Counselor
River City Community Development Corporation
08.2010 - 12.2015
- Director of IDA (Individual Development Account) Program
- Educated clients on Budgeting and Saving Techniques
- Host/Speaker for various First Time Home Buyer and Foreclosure Prevention Seminars
- Assisted borrowers in qualifying for loan modifications and foreclosure prevention programs
- Provided credit and debt counseling to clients
- Maintained accurate and confidential client database within the organization
- Established rapport and network with lending organizations to benefit clients
- Utilized HUD-approved software [Home Counselor Online] to track client data and perform other clerical duties as assigned
- Calculated debt-to-income ratios, LTV's, and mortgage payments
- Assisted clients with second mortgage closings; including recording of Deeds and Request for Notices
- Created documents such as letters, memos, reports and correspondence using Microsoft Word
- Created Excel documents to record client successes and employee production
- Clerical and office management duties
- Prepared agenda and took minutes for weekly staff meetings and quarterly board meetings
- Notarized Loan Documents
- Assisted with Grant writing
Property Management Assistant
Long and Foster Real Estate
06.2007 - 08.2010
- Completed basic clerical duties and maintained office efficiency daily
- Maintained accurate and confidential records of rental and maintenance payments from tenant and owners
- Maintained key log for all rental properties
- Drafted rental leases, correspondence to residents and owners, and various documents for office utilization
- Processed rental applications for prospective tenants
- Verified employment and credit worthiness of potential residents
Administrative Assistant to Resident Manager
Southern Real Estate/Herrington Village Apartments
12.2003 - 12.2006
- Processed rental applications for prospective tenants
- Maintained accurate and confidential records of rental payments
- Performed quarterly unit inspections to ensure tenant compliance to regulations and lease agreements
- Assisted residents with annual recertification
- Maintained accurate and confidential maintenance requests and completed assessments
- Performed basic clerical duties as deemed necessary while interfacing with residents and applicants within the 90-family complex
Education
Realtor/Broker -
THE INTERNAL REVENUE SERVICE
06.2018
Real Estate Agent -
THE INTERNAL REVENUE SERVICE
03.2018
VITA (Volunteer Income Tax Assistance) Certification -
THE INTERNAL REVENUE SERVICE
12.2012
VITA (Volunteer Income Tax Assistance) Certification -
THE INTERNAL REVENUE SERVICE
12.2011
HUD Certified Housing Counselor Certificate -
THE ASSOCIATION OF HOUSING COUNSELORS
11.2010
Bachelor of Science - Business Administration
ELIZABETH CITY STATE UNIVERSITY
Elizabeth City, North Carolina12.2007
Diploma - Medical Administrative Assistant
KEE BUSINESS COLLEGE
Chesapeake, Virginia12.2001
Skills
- Microsoft Office
- Housing Counseling Online Housing Software
- Mortgage Payment Program Software
- Fiscal Software
- HUD Track A and B-Certified Training
- Second Mortgage Refinance Program Training
- HIPAA and Privacy Act Training
- Mortgage Payment Program Review
- Property Tax Relief
- MHA and Fannie Mae Loss Mitigation
- Hope Loan Port
- Notary Public
- General office practices
- Office equipment
- Microsoft Word
- Microsoft Excel
Accomplishments
- Increased occupancy rates from 90% to 100% in 1 month.
References
Available upon request
Affiliations
- NAR (National Association of Realtors)
- Secretary of State (NC Notary Public)
- NC Real Estate Commission (NC Real Estate License)
Certification
- Fair Housing Certification- Various certifying bodies or state agencies.
Languages
English
Full Professional
Timeline
Property Manager
1700 Bell Lane, LLC
04.2023 - Current
Realtor/Broker in NC
Canzell Realty
06.2018 - Current
Account Executive
Medical Services of America
01.2017 - 04.2018
Admissions and Marketing Director
Kindred Transitional Care and Rehabilitation
07.2016 - 12.2016
HUD Certified Housing Counselor
River City Community Development Corporation
08.2010 - 12.2015
Property Management Assistant
Long and Foster Real Estate
06.2007 - 08.2010
Administrative Assistant to Resident Manager
Southern Real Estate/Herrington Village Apartments
12.2003 - 12.2006
Real Estate Agent -
THE INTERNAL REVENUE SERVICE
VITA (Volunteer Income Tax Assistance) Certification -
THE INTERNAL REVENUE SERVICE
VITA (Volunteer Income Tax Assistance) Certification -
THE INTERNAL REVENUE SERVICE
HUD Certified Housing Counselor Certificate -
THE ASSOCIATION OF HOUSING COUNSELORS
Bachelor of Science - Business Administration
ELIZABETH CITY STATE UNIVERSITY
Diploma - Medical Administrative Assistant
KEE BUSINESS COLLEGE
- Fair Housing Certification- Various certifying bodies or state agencies.
Realtor/Broker -
THE INTERNAL REVENUE SERVICE
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