Tracy Lugo
Las Vegas
Summary
Dynamic and results-oriented professional with a rich background as a Cosmetologist at Sinister Salon, Behavior Therapist, Hair Salon Owner, and Florist. Excelled in fostering client relationships, enhancing customer satisfaction, and spearheading effective marketing strategies to boost revenue. Skilled in hair styling and active listening, demonstrating a blend of technical prowess and exceptional interpersonal abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cosmetologist
Sinister Salon
10.2022 - 10.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Behavior Therapist
Behavior Health Therapy
03.2021 - 05.2022
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
- Improved client behavior by implementing individualized therapy plans and interventions.
- Developed tools to help client acquire new skills and work towards goals of building communication and social interactions.
Hair Salon Owner
The Refinement
04.2014 - 01.2019
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
- Organized special events such as hair shows or charity fundraisers to increase brand awareness and community engagement.
- Trained and mentored junior stylists, fostering professional growth and skill development.
- Collaborated with other local businesses to create cross-promotional opportunities, increasing brand visibility in the community.
Florist
Navy Exchange Hawaii
05.2009 - 04.2011
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
Education
No Degree - Dental Hygiene
Leeward Community College
Pearl City, HINo Degree - Hair
Paul Mitchell The School
Honolulu, HI09-2012
Associate of Science - Dental Hygiene
Kapi'olani Community College
Honolulu, HI05-2006
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Clear communication
- Hair styling
- Men and women haircuts
- Customer consultation
- Professionalism and ethics
Accomplishments
- Collaborated with team of individual's in the development of projects.
- Supervised team of many staff members.
- Documented and resolved many issues which led to amazing feedback.
- Achieved situations through effectively helping with tasks.
Certification
- CPR/AED Certification – American Red Cross or American Heart Association.
- Certified Cosmetologist Consultant (CCC) – International Association of Trichologists.
- Bloodborne Pathogens Standard Training Certificate – Occupational Safety and Health Administration (OSHA).
- Cosmetology License - [State] Board of Cosmetology.
Languages
English
Professional Working
Timeline
Cosmetologist
Sinister Salon
10.2022 - 10.2024
Behavior Therapist
Behavior Health Therapy
03.2021 - 05.2022
Hair Salon Owner
The Refinement
04.2014 - 01.2019
Florist
Navy Exchange Hawaii
05.2009 - 04.2011
- CPR/AED Certification – American Red Cross or American Heart Association.
- Certified Cosmetologist Consultant (CCC) – International Association of Trichologists.
- Bloodborne Pathogens Standard Training Certificate – Occupational Safety and Health Administration (OSHA).
- Cosmetology License - [State] Board of Cosmetology.
No Degree - Dental Hygiene
Leeward Community College
No Degree - Hair
Paul Mitchell The School
Associate of Science - Dental Hygiene
Kapi'olani Community College
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