Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

Tracy Lutz

Cudahy,WI

Summary

Dedicated healthcare support professional with a strong background in patient coordination, medical documentation, and procedural assistance. Recognized for exceptional teamwork and adaptability in dynamic environments, consistently contributing to seamless operations and high-quality patient care. Strong organizational skills and effective communication foster collaboration among multidisciplinary teams, enhancing overall service delivery. Eager to leverage expertise to excel in new challenges within the healthcare sector while prioritizing patient-centered outcomes.

Overview

4
4
years of professional experience

Work History

Transplant Assistant

Froedtert Memorial Hospital
05.2023 - Current
  • Monitored and organized patient records using Microsoft Office and healthcare management systems, supporting the workflow for nurse coordinators in compliance with hospital protocols.
  • Mental Health First Aid Responder for Trauma Focus Response Team.
  • Participated in cross-functional trauma response team activities, utilizing crisis intervention techniques and active listening skills to address immediate psychological and emotional needs.
  • Coordinated communication between multidisciplinary clinical teams and transplant patients, facilitating appointment scheduling, record maintenance, and seamless information exchange to support continuity of care.
  • Facilitated comprehensive pre- and post-transplant administrative workflows by collecting patient documentation, tracking case progress, and updating electronic health records to uphold procedural accuracy and enhance patient care coordination.

Behavioral Health Technician

Rodgers Memorial Hospital
02.2022 - 05.2023
  • Oversaw patient intake and ongoing status monitoring by adhering to rigorous safety procedures and coordinating activities to cultivate a therapeutic and secure environment.
  • Applied de-escalation techniques and trauma-informed care principles using crisis intervention skills to help maintain safety and emotional stability for patients and staff during challenging situations.
  • Collaborated with multidisciplinary inpatient teams using trauma-informed care to facilitate increased engagement in treatment interventions.
  • Encouraged group therapy sessions and daily structured activities, promoting skill development and emotional regulation for both adult and adolescent inpatients.
  • Facilitated patient admissions and daily monitoring, ensuring adherence to safety protocols and fostering a therapeutic environment for adult and adolescent inpatients.
  • Implemented de-escalation strategies and crisis intervention techniques to ensure patient and staff safety while supporting emotional stabilization during high-stress situations.

Education

Master of Arts - Clinical Psychology

Mount Mary University
Milwaukee, WI
06.2027

BAS Psychology - Clinical Psychology

Ottawa University
Brookfield, WI
01.2010

Skills

  • Active Listening Skills, Empathy, De-escalation scenario Trained, Trauma Informed Care, Computer, Microsoft Office, Scheduling, Administrative Duties
  • Hard Skills: Administrative, Office Management, Schedule Management, Healthcare, Medical Software, Patient Portals, Appointment Scheduling
  • Soft Skills: Empathy, Emotional Intelligence, Relationship Building, Mentorship, Personalized Support, Targeted Outreach, Partnership Cultivation

Timeline

Transplant Assistant

Froedtert Memorial Hospital
05.2023 - Current

Behavioral Health Technician

Rodgers Memorial Hospital
02.2022 - 05.2023

Master of Arts - Clinical Psychology

Mount Mary University

BAS Psychology - Clinical Psychology

Ottawa University

Awards

  • All Star Award: 09.26.2025 Work Together: Leadership and Teamwork.
  • All Star Award: 02.03.2025 - Work Together: Coordinator Support and Patient Care.
  • Super Star Award: 05.19.2023 Own It : Patient Care and Customer Service.
  • Super Star Award: 10.30.2023 Work Together: Customer Service and Patient Care.

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