Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Work Preference
Accomplishments
Software
Timeline
Generic
TRACY MACK

TRACY MACK

Wilkes-Barre,PA

Summary

Responsible Accounts Payable Specialist skilled in accounting procedures, reconciliations and issue resolution. Well-organized and analytical in approaching problems and resolving variances. Brings 20 years of related experience and superior work ethic focused on maximizing productivity and maintaining financial compliance. Driven with extensive knowledge of account reconciliation of statements and getting invoices processed so that the vendor accounts are paid on time and uphold great vendor relationships with their accounts. Proven history of achieving detailed accuracy through maintaining open communications and effective account management. Professional and reliable worker with training in S2K Infinium, DocAgent, Varasset, Microsoft Excel, Word, Outlook and Microsoft Teams. Dedicated oriented with solid background managing invoices, processing credits owed to our company, and updating vendor files. Trained in posting and processing payments with Abbey and DocAgent. Strong attention to detail with methodical approach to keeping accurate records and keeping the vendor updated on open PO's.

Reliable Customer Service with background providing stellar service. Successfully met needs of customers by offering their products and maintenance contracts on the CPE equipment Frontier maintained with communication to the Techs that were dispatched. Hardworking with positive attitude when answering questions and serving customers.

Overview

20
20
years of professional experience

Work History

Accounts Payable Vendor Maintenance

Frontier Communications
04.2016 - 12.2023
  • Identified account aging issues, communicated to account holders and quickly resolved problems
  • Reached out to vendors to discuss and correct billing issues
  • Reviewed reports each day to identify and resolve billing issues
  • Acted as subject matter expert for accounts payable matters in company
  • Checked that all vendors had submitted accurate and complete W-9 forms required for payments
  • Maintained account books and accounting systems with accuracy by entering data precisely and proofreading
  • Resolved vendor and employee inquiries about invoices and purchases quickly through research
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders
  • Maintained accuracy when reviewing and reconciling general ledger
  • Completed daily computer backups, checked for viruses and updated programs
  • Trained 4 new clerks on AP vendor maintenance and AP coordinators, checking for thorough comprehension for excellent work
  • Collaborated with bankers to prepare vendor ACH forms with speed and accuracy.

Accounts Payable Specialist

Frontier Communications
07.2010 - 12.2023
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency
  • Reconciled monthly statements and transactions to keep records accurate and current
  • Assisted with month-end and year-end closings to support accounting system accuracy
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance
  • Reduced financial discrepancies by accurately processing invoices and journal entries
  • Handled high-volume invoice processing with minimal supervision
  • Worked closely with department personnel to produce accurate and timely bills
  • Assessed data and information to check entries, calculations and billing codes for accuracy
  • Liaised with vendors and customers to confirm information and address client issues
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders
  • Addressed month-end closing functions for detailed reporting.
  • Streamlined accounts payable processes by implementing efficient invoicing and payment tracking systems.
  • Reduced invoice processing time with accurate data entry and timely vendor communication.

Customer Service Associate

Frontier Communications
11.2009 - 09.2013
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Documented conversations with customers to track requests, problems and solutions
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service
  • Assisted customers in making payments on accounts and setting up payment plans
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs
  • Reviewed account and service histories to identify trends and issues
  • Relayed productive customer feedback to marketing teams
  • Consulted with customers regarding needs and addressed concerns
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability
  • Upheld strict quality control policies and procedures during customer interactions.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Material Handler

Benco Dental Supply Co
11.2007 - 08.2008
  • Packed merchandise into boxes and containers in preparation for safe shipment
  • Observed inventory allocation to maintain material needs and production deadlines
  • Attached PO receipts, packing slips and bill of lading to outbound shipments
  • Stocking and monitoring sensitive expiration dates and rotated shelves
  • Picking orders for checkers to pack and have delivered for customer order request
  • Detailed to accuracies for inventory counts of merchandise
  • Maintained, picked and stocked my own zone of merchandise for order request.

Education

High School Diploma -

James M Coughlin High School
Wilkes Barre, PA
06.1984

Skills

  • Account reviewing
  • Transaction verification
  • Payment processing
  • Vendor relations
  • Clerical abilities
  • Accounting mastery
  • Account analysis
  • Vendor account monitoring
  • Business knowledge
  • Vendor communication
  • Delivery Management
  • Logistics Coordination

Websites

https://www.linkedin.com/in/tracy-a-mack-10283b82/, LinkedIn Profile

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balancePaid sick leaveHealthcare benefitsPaid time off401k matchWork from home optionFlexible work hours

Accomplishments

  • Achieved reconciled statements and balancing of accounts by introducing transparency for vendors with meetings and providing then information needed for payment to invoices.

Software

Microsoft Excel and Word

Microsoft teams

Outlook office

Timeline

Accounts Payable Vendor Maintenance

Frontier Communications
04.2016 - 12.2023

Accounts Payable Specialist

Frontier Communications
07.2010 - 12.2023

Customer Service Associate

Frontier Communications
11.2009 - 09.2013

Material Handler

Benco Dental Supply Co
11.2007 - 08.2008

High School Diploma -

James M Coughlin High School
TRACY MACK