Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Tracy Macon

Tracy Macon

DEL CITY,OK

Summary

To obtain a position that will able me to use my strong organizational skills, award-winning management skills, educational background, and ability to work well with my coworkers/employees. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Fire Leaf
11.2021 - 08.2023
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Shift Lead/Supervisor

Skycap
06.2019 - 04.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Enforced company policies and regulations with employees.
  • Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
  • Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.

Cashier/ Cook

Delaware North Company
03.2018 - 12.2018
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Sales Associate

Boost Mobile
08.2017 - 11.2017
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Customer Service Representative

Emerald Elite Dispensary
08.2023 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Education

High school diploma -

Millwood High School
Oklahoma City, OK
05.2012

Skills

  • Assistant Manager Experience
  • Shift Management
  • Supervising Experience
  • Sales
  • Inventory Control
  • Cash Handling
  • Management
  • POS
  • Leadership
  • Store Management Experience
  • Product Knowledge
  • Call Management
  • Appointment Scheduling
  • Money Handling Abilities
  • Key Holder Experience
  • Product Sales
  • Team Development
  • Microsoft PowerPoint
  • Staff Training
  • Microsoft Office Suite

Additional Information

I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address.

Timeline

Customer Service Representative

Emerald Elite Dispensary
08.2023 - Current

Assistant Manager

Fire Leaf
11.2021 - 08.2023

Shift Lead/Supervisor

Skycap
06.2019 - 04.2021

Cashier/ Cook

Delaware North Company
03.2018 - 12.2018

Sales Associate

Boost Mobile
08.2017 - 11.2017

High school diploma -

Millwood High School

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Tracy Macon