Tracy Madol

Wellston,OK

Summary

Experienced in managing customer service inquiries and complaints, ensuring timely resolutions that enhance customer relationships. Successfully developed and implemented strategies to improve customer satisfaction, contributing to a positive organizational reputation. Proven ability to conduct performance reviews and provide training to team members, promoting a collaborative work environment. Skilled in event planning and project management, supporting both virtual and in-person engagements effectively.

Overview

years of professional experience

Work History

Assistant Manager /Trainer

The Dog House, Dog Day Care and Boarding

Oklahoma City, Oklahoma

03.2024 - 07.2024

Maintained up-to-date knowledge of company products and services.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Developed a system for tracking inventory and ordering supplies as needed.
Managed customer service inquiries and complaints in a timely manner.
Conducted regular performance reviews for employees to identify areas of improvement.
Resolved conflicts between team members in an effective manner.

Pet Parent Realionship Manager /Crew Trainer

Dogtopia

Edmond , OK

01.2023 - 10.2023

Ensured compliance with industry regulations and company policies.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Conducted performance reviews for team members.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Helped maintain applicant tracking systems and recruiting metrics.
Assisted with event planning, support and execution of virtual and in-person engagements.
Identified needs of customers promptly and efficiently.
Maintained positive working relationship with fellow staff and management.

Sales Associate

Fort Thunder Harley-davidson

Moore, OK

04.2018 - 08.2019

Assisted customers with product selection, sizing and styling.
Conducted inventories on a regular basis to track stock levels.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Took initiative in suggesting new ideas for product promotion or display design.
Assisted with installation of artwork, including hanging, lighting and display design.
Attended industry events in order to stay abreast of current trends in retail display design.
Assisted in designing window displays that effectively showcase products while increasing visibility of the store.
Ensured that all promotional materials were properly displayed in their designated areas.

Education

Associate of Arts - Film Photography Black And White And Color

Oklahoma School of Photography

Moore, OK

07-1999

Skills

Inventory management
Customer service
Team building
Employee training

Event planning
Project management
Customer satisfaction
Customer relationship management (CRM)

Affiliations

I have a non-profit organization called Hostage Hospitality we sit outside of Oklahoma City county jail for 15 hours on Christmas to hand out gifts food and first aid to releases . This project was created out of a response towards County being considered one of the worst jails in the country with the highest inmate death.

Accomplishments

You will see a lot of space gaps and what seems like a short period of employment, this is due to reoccurring endometrial cancer and I'm putting this in accomplishments because I kicked cancers butt this year and I am cancer free!

References

References available upon request.

Timeline