Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tracy Mahon

Zephyrhills

Summary

Proven track record at First National Bank of Pasco, enhancing operational efficiency and customer satisfaction. Skilled in strategic business planning and relationship building, I successfully implemented risk management frameworks and developed training programs, boosting employee retention and engagement. Committed to driving growth through innovative solutions and effective communication.

Overview

42
42
years of professional experience

Work History

EVP - Chief Operations Officer

First National Bank of Pasco
10.1998 - Current
  • Streamlined operational processes to enhance efficiency and reduce costs.
  • Developed strategic initiatives to improve customer service and satisfaction levels.
  • Oversaw implementation of risk management frameworks to ensure regulatory compliance.
  • Represented organization at industry conferences and events.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Oversee day-to-day operations to keep Retail & IT running smoothly while meeting business goals.
  • Deliver strategic and practical advice for security operations at locations.
  • Boosted employee satisfaction and retention through effective communication, training programs, and performance incentives.
  • Supported business growth through strategic planning and process development.
  • Make decisions with broad and positive impact on security management operations.
  • Oversee facility maintenance.
  • Coaching staff in products, sales, selling techniques, significantly increasing customer satisfaction.
  • Build relationships with customers and community to establish long term business growth.

Area Retail Supervisor

Barnet Bank
09.1991 - 10.1998
  • Developed training programs for staff to improving team performance and customer service standards.
  • Implemented operational best practices across multiple locations, increasing efficiency and productivity.
  • Conducted performance evaluations, providing constructive feedback to foster employee development.
  • Streamlined daily operations for increased efficiency by developing standardized procedures.
  • Ensured compliance with policies and regulations by conducting audits and addressing any discrepancies promptly.
  • Expanded market reach with targeted community outreach events, partnerships, and online presence.
  • Evaluated competitors'' strategies regularly to identify opportunities for differentiation and growth in the market.
  • Increased employee retention with comprehensive recruitment processes, ongoing mentoring, and a positive work environment.
  • Analyzed sales data to identify trends and opportunities, informing strategic business decisions.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Built relationships with customers and community to establish long-term business growth.

Office Manager

Florida Federal Savings & Loan
05.1983 - 09.1991
  • Coordinated office operations to enhance workflow efficiency and team productivity.
  • Oversaw scheduling, ensuring effective resource allocation for meetings and projects.
  • Analyzed office performance metrics to identify areas for process improvement and cost reduction.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Education

High School Diploma -

Zephyrhills High School
Zephyrhills, FL
06-1982

Skills

  • Business administration
  • Policy development
  • Technology
  • Teamwork
  • Long-range goal setting
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Relationship and team building
  • Adaptable and flexible
  • Reliability
  • Leadership and people development
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Self motivation
  • Client relationship management
  • Goal setting
  • Training and development
  • Professionalism
  • Staff management
  • Task prioritization
  • Strategic business planning
  • Team building
  • Operational efficiency
  • Relationship building
  • Decision-making
  • Multitasking Abilities

Accomplishments

  • BSA Officer 2013-2015
  • Security Officer from May 2023 to present
  • ISO from May 2023 to present
  • IT Officer from May 2024 to present
  • Graduate Florida School of Banking completed in August 2015
  • Graduate School of Banking/HR in April 2024
  • Graduate School of Banking/Bank Technology Security in October 2024
  • FBA BSA/AML school January 2013
  • Thompson-Beginning Security Officer January 2024
  • Various classes from 1998 till present


Timeline

EVP - Chief Operations Officer

First National Bank of Pasco
10.1998 - Current

Area Retail Supervisor

Barnet Bank
09.1991 - 10.1998

Office Manager

Florida Federal Savings & Loan
05.1983 - 09.1991

High School Diploma -

Zephyrhills High School

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