Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Major

Effingham,SC

Summary

TO OBTAIN A FULL-TIME POSITION AS A PRODUCTION ASSOCIATE Strong analytical, research and problem solving skills. Open-minded individual with a flexible approach to work Good organizational and interpersonal skills and the ability to work in a team environment. Ability to make sound and critical decisions, effective time management, work under pressure and meet important deadlines. Great verbal & written communication skills. Ability to consistently maintain a customer service performance well above company standards. Previous customer and claims service experience. Strong human relations experience. Enjoys learning new skills and methods of working. Takes pride in producing excellent work and can work under pressure in a busy environment.

Overview

24
24
years of professional experience

Work History

Remote Scheduler

Baptist Health Floyd
Boca Raton, FL
11.2021 - Current
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
  • Managed large volume of medical claims on daily basis.
  • Paid or denied medical claims based upon established claims processing criteria.
  • Responded to correspondence from insurance companies.
  • Used administrative guidelines as resource or to answer questions when processing medical claims.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Concierge Services, Carolina Hospital Systems
01.2012 - Current
  • Pre-registration, maintaining authorizations, scheduling patients, collections, and customer service

Registration Instructor

McLeod Hospital System
01.2008 - 01.2012
  • Providing registration training for emergency room, outpatient services, and several ancillary departments
  • Maintaining policy updates and customer service.

Claims Associate III, customer service representative

Blue Cross Blue Shield of SC
01.1999 - 01.2007
  • Key military health claims and

Education

Diploma - undefined

Timmonsville High School
1993

Diploma - undefined

Dudley Career College
1993

Skills

  • Registration Coordination
  • Registration Documents
  • Time Management
  • Authorization Input
  • Registration Services
  • Verbal and Written Communication
  • Pre-Registration Documentation
  • Patient Registration
  • Insurance Verification
  • Appointment Scheduling
  • Medical Terminology
  • Medical Coverage
  • Precertification Processing
  • Benefits Verifications
  • Information Updates
  • Documentation

Timeline

Remote Scheduler

Baptist Health Floyd
11.2021 - Current

Concierge Services, Carolina Hospital Systems
01.2012 - Current

Registration Instructor

McLeod Hospital System
01.2008 - 01.2012

Claims Associate III, customer service representative

Blue Cross Blue Shield of SC
01.1999 - 01.2007

Diploma - undefined

Timmonsville High School

Diploma - undefined

Dudley Career College

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Tracy Major