Tracy Malone
Monroeville,AL
Summary
Dedicated Office Administrator with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Secretary / Dispatcher / Impound Supervisor
Castillows Towing
03.2023 - Current
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Manager
Dollar General
03.2022 - 02.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Secretary / Safety Supervisor
JACO
05.2018 - 02.2022
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
No Degree - Studied in Basics For A Future College Degree
Belville Community College
Carrollton, ALHigh School Diploma -
Monroe County High School
Monroeville, AL05.1997
Skills
- Sales Support
- Supply Restocking
- Payroll Administration
- Supply Ordering
- Customer Service
- Appointment Scheduling
- Database Management
- Office Administration
- Quickbooks
- File Management
- Accounts Payable
Timeline
Secretary / Dispatcher / Impound Supervisor
Castillows Towing
03.2023 - Current
Manager
Dollar General
03.2022 - 02.2023
Secretary / Safety Supervisor
JACO
05.2018 - 02.2022
No Degree - Studied in Basics For A Future College Degree
Belville Community College
High School Diploma -
Monroe County High School