Tracy Manning
Summary
Accomplished Veterinary Practice Manager with a proven track record at Rarebreed Veterinary Partners, adept in budget planning and human resources management. Spearheaded initiatives that enhanced process efficiency and staff morale, significantly improving operational flow. Skilled in recruitment and employee training, ensuring high-performance teams and exceptional practice operations oversight.
Overview
37
37
years of professional experience
Work History
Veterinary Practice Manager
Rarebreed Veterinary Partners
01.2021 - Current
- Developed close working relationships with front office and back office staff.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Created and implemented organizational policies and procedures.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 24 office personnel.24
- Provided supervision and management to team of support personnel.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Office Manager
Berkshire Veterinary Hospital
03.2011 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- In charge of the PIMS System Avimark. Training and Onboarding
- Scheduling
- Managed Flow of clinics
Veterinary Front Desk Lead
Berkshire Veterinary Hospital
02.2005 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Managed Multi Veterinary Clinics
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Increased customer service success rates by quickly resolving issues.
- Daily Deposits
Veterinary Receptionist
Berkshire Veterinary Hospital
06.1988 - Current
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Admitted and Discharged Patients
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Entered data from pet records and office visits into computer system.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
High School Diploma -
Wahconah Regional High School
Dalton, MASkills
- Scheduling coordination
- Employee training
- Budget planning
- Facility maintenance
- KPI tracking
- Practice operations oversight
- Recruitment and hiring
- Human resources management
Timeline
Veterinary Practice Manager
Rarebreed Veterinary Partners
01.2021 - Current
Office Manager
Berkshire Veterinary Hospital
03.2011 - Current
Veterinary Front Desk Lead
Berkshire Veterinary Hospital
02.2005 - Current
Veterinary Receptionist
Berkshire Veterinary Hospital
06.1988 - Current
High School Diploma -
Wahconah Regional High School
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