Tracy Marek
East Bernard,TX
Summary
Accomplished Office Manager with a proven track record at Big Red Sand and Gravel LLC, excelling in customer service and office administration. Demonstrated ability to maintain confidentiality, enhance operational efficiency, and achieve high customer satisfaction. Skilled in data entry and adept at fostering positive client relations, significantly improving workflow and reducing wait times.
Overview
26
26
years of professional experience
Work History
Office Manager
Big Red Sand and Gravel LLC
06.2011 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Preoperative Scheduler
St. Luke's Sugar Land Hospital
01.2008 - 06.2011
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Central Scheduling Specialist
Texas Children's Hospital
02.2004 - 01.2008
- Used electronic systems to enter provider orders and retrieve test results.
- Achieved optimal efficiency by proactively identifying areas for improvement within the central scheduling system.
- Reduced patient wait times by swiftly addressing scheduling conflicts and finding suitable alternatives.
- Maintained compliance with HIPAA regulations through strict adherence to confidentiality protocols when handling sensitive patient data.
Administrative Assistant
Stat Care
01.1999 - 01.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Program - Child Development
Wharton County Junior College
Wharton, TX06-1996
High School Diploma -
EL Campo High School
El Campo, TX05-1993
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Data entry
- Billing
Timeline
Office Manager
Big Red Sand and Gravel LLC
06.2011 - Current
Preoperative Scheduler
St. Luke's Sugar Land Hospital
01.2008 - 06.2011
Central Scheduling Specialist
Texas Children's Hospital
02.2004 - 01.2008
Administrative Assistant
Stat Care
01.1999 - 01.2004
Program - Child Development
Wharton County Junior College
High School Diploma -
EL Campo High School
Similar Profiles
Carlo MasiCarlo Masi
Small Business Owner at Masi Sand and Gravel LLCSmall Business Owner at Masi Sand and Gravel LLC
Emily BallentineEmily Ballentine
Heavy Equipment Operator at Ballentine Sand & Gravel LLCHeavy Equipment Operator at Ballentine Sand & Gravel LLC
Avery SongerAvery Songer
Office Assistant at Songer Septic Sand and GravelOffice Assistant at Songer Septic Sand and Gravel