Tracy Marino
Tomball,TX
Summary
Dynamic professional with extensive experience in customer service and administrative support, notably at Exoservices. Proven ability to enhance client satisfaction through effective communication and problem-solving. Proficient in Microsoft Office Suite and adept at multitasking, ensuring seamless operations and a welcoming environment. Committed to fostering independence in patient care while maintaining a clean and safe space.
Overview
3
3
years of professional experience
Work History
Home Health Caregiver
Just Cast
Cypress, TX
02.2025 - Current
- Assisted with client personal care needs to foster independence and well-being.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Improved patient outlook and daily living through compassionate care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted clients with proper exercises and rehabilitation.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
Office Manager
Exoservices
Spring, TX
04.2024 - 02.2025
- Facilitated seamless communication between customers and owner to enhance transaction efficiency.
- Managed POS system for accurate client payments and financial record maintenance.
- Resolved customer inquiries and executed internal office duties, including scheduling and administration.
- Elevated customer satisfaction ratings through prompt resolution of client issues.
Administrative Assistant
Spring Gardens Nursery
Spring, TX
08.2023 - 04.2024
- Facilitated client selection and purchase of greenery through expert recommendations.
- Resolved customer inquiries regarding products and services via phone and in person.
- Processed transactions at POS while maintaining precise sales records.
- Managed incoming calls by providing information or transferring to appropriate personnel.
- Utilized Microsoft Excel to enter and organize data efficiently.
- Delivered exceptional customer service during face-to-face and phone interactions.
- Addressed plant-related concerns to enhance customer satisfaction.
- Ensured accurate documentation of customer interactions for future reference.
Receptionist
Midland Paper, Packaging & Supplies
Wheeling, MO
05.2022 - 08.2022
- Operated switchboard to professionally transfer calls to appropriate personnel.
- Managed office supply orders, ensuring timely procurement and effective stock management.
- Provided administrative support, maintaining organization within the office environment.
- Scheduled and confirmed appointments and meetings for management team efficiently.
- Supplied callers with office address, directions, email addresses, and phone extensions.
- Coordinated scheduling of space or equipment for programs, meetings, and conferences.
- Greeted visitors and directed them to proper departments, fostering a welcoming atmosphere.
Education
High School Diploma -
Good Counsel HS
Chicago, IL05-1993
Some College (No Degree) - General Studies
Northeastern Illinois University
Chicago, ILSkills
- Customer service and client relations
- Administrative support and office management
- Microsoft Office Suite proficiency
- POS system operations
- Multitasking and time management
- Data entry and record keeping
- Telephone and email correspondence
- Scheduling and calendar management
- Patient care and hygiene assistance
- Communication skills
- Appointment scheduling
- Bedside care
- Adaptability and decision-making
- Problem-solving strategies
- Light housekeeping
References
References available upon request.
Timeline
Home Health Caregiver
Just Cast
02.2025 - Current
Office Manager
Exoservices
04.2024 - 02.2025
Administrative Assistant
Spring Gardens Nursery
08.2023 - 04.2024
Receptionist
Midland Paper, Packaging & Supplies
05.2022 - 08.2022
High School Diploma -
Good Counsel HS
Some College (No Degree) - General Studies
Northeastern Illinois University
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