Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRACY MARSH JAMES

Brooklyn,USA

Summary

Dynamic Housing and Program Management Professional with extensive experience developing, implementing, and overseeing programs within public housing and Section 8 housing initiatives. Skilled in policy development, strategic planning, and cross-functional team leadership, with a proven ability to enhance housing access, drive operational improvements, and ensure regulatory compliance. Known for effective stakeholder engagement, managing partnerships with government entities, landlords, and service providers to achieve program goals. Strong analytical abilities and a strategic approach to program development, adept at handling budgeting, program evaluation, and resource optimization to support sustainable housing solutions for low-income families.

Overview

9
9
years of professional experience

Work History

Deputy Director, Community Choice Demonstration

NYC Department of Housing Preservation and Develop
New York, NY
04.2023 - Current
  • Implement the Mobility Counseling program in partnership with the US Department of Housing and Urban Development (HUD) to provide specialized services and incentives to property owners, enhancing housing accessibility for Section 8 participants in targeted NYC neighborhoods.
  • Oversee enrollment, orientation workshops, and personalized pre- and post-move counseling for participants within the Community Choice Demonstration initiative.
  • Directly supervise three team members delivering owner/broker outreach and tenant relocation services, ensuring effective service alignment and quality.
  • Collaborate with HUD and stakeholders on outreach, recruitment, and support services while developing and analyzing policy changes relevant to housing mobility and voucher program operations.
  • Meet regularly with DTR Policy and Executive teams to monitor and evaluate program performance, adapt service design, and drive continuous improvement in mobility counseling initiatives.
  • Represent the Executive Director at meetings with internal and external parties, addressing issues affecting service delivery and supporting outreach to tenants, landlords, elected officials, and the public.
  • Manage program budget and expenditures, prepare funding proposals for sustainability efforts, and explore opportunities with private sector partners for program expansion and support.

Property Owner Liaison/Housing Development Specialist

NYC Department of Preservation and Development
New York, NY
07.2018 - 01.2023
  • Provide a variety of office and field activities to manage a rapid re-housing mobility housing choice family
  • Manage teams' performance and motivate the team to exceed department goals and objectives
  • Advise on public housing policy, including lease and tenancy issues and ensure compliance with public housing regulations
  • Perform direct client service and complies related documentation
  • Provide guidance to eligible participants in providing housing search and supportive services to promote participant self-sufficiency and permanency in housing
  • Plans to implement, coordinate, monitor, and/or evaluate program events that provide important and instrumental housing services to Section 8 participants
  • Run reposts to monitor and track productivity and efficiency of the program
  • Meet with Landlords, tenants, management firms, and related parties
  • Obtain and process client information and transactions in compliance with the Federal HUD rules and regulations
  • Overseeing the process of site assessments for potential participants
  • Include outreach counseling

Project Assistant

01.2016 - 11.2018
  • Perform exceptionally difficult and more responsible analytical and specialized community-based and administrative functions
  • Responsible for coordinating, monitoring and or implementing HUD policies and procedures in order to perform analyses and review of Section8 clients to ensure that the City's customer service mandates are met
  • Required to assist with preparing reports, charts and other analysis for purpose of tracking and monitoring income adjustment, family composition and other changes and modifications that may alter client subsidy
  • Responsible to work with others units within the Department of Tenant Resources and other Divisions within HPD in order to ensure a smooth workflow

Education

Bachelor of Arts -

John Jay College of Criminal Justice
New York, NY

Skills

  • Technical Skills
  • Interpersonal Skills
  • Stakeholder Engagement
  • Time Management
  • Conflict Resolution
  • Problem Solving
  • Compliance
  • Cross-functional collaboration
  • Client Service Delivery
  • Microsoft Office (Teams, Word, PowerPoint, Excel)
  • Emphasys Elite
  • Oracle Business Intelligence Enterprise Edition (OBIEE)
  • Internal Software Databases
  • Effective communication
  • Interviewing
  • Training Method Development
  • Employee Interviewing
  • Creative Solution Development
  • Survey Management
  • Simulation Leadership
  • Program Monitoring and Tracking
  • Group Discussion Facilitation
  • Virtual Learning Management
  • Emotional Support
  • Improvement Strategies
  • Spreadsheet Management
  • Building Materials
  • Critical Thinking
  • Work Coordination

Timeline

Deputy Director, Community Choice Demonstration

NYC Department of Housing Preservation and Develop
04.2023 - Current

Property Owner Liaison/Housing Development Specialist

NYC Department of Preservation and Development
07.2018 - 01.2023

Project Assistant

01.2016 - 11.2018

Bachelor of Arts -

John Jay College of Criminal Justice

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TRACY MARSH JAMES