Tracy Martin
Birmingham,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Dollar General
New Castle, AL
03.2021 - 11.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Rural Mail Carrier
US Post Office
Leeds, AL
07.2014 - 01.2019
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
- Maintained records on customers with mail forwarding and change of address requests.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
Medical Claims Coordinator
American Family Care
Hoover, AL
11.2005 - 01.2012
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
- Paid or denied medical claims based upon established claims processing criteria.
- Responded to correspondence from insurance companies.
- Reviewed provider coding information to report services and verify correctness.
- Evaluated accuracy and quality of data entered into agency management system.
- Maintained accuracy, completeness and security for medical records and health information.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Utilized software to manage and confirm patient data, such as insurance, demographic and medical history information.
- Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
- Used correct diagnosis-related groups based on patient encounter details.
- Posted billings to medical insurance providers.
- Compiled, abstracted and coded patient data using classification manuals and standard systems.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
Education
No Degree - Pharmacy Technology
Penn Foster Career School
Scranton, PAAssociate of Applied Science - Healthcare Reimbursement
Virginia College - Birmingham
Birmingham, AL05.2005
Skills
- Project Proposals
- Performance Tracking and Evaluations
- Recruiting and Interviewing
- Shrinkage Prevention
- Transaction Monitoring
- Directing Team Members
- Managing Operations and Efficiency
- Product and Service Knowledge
- Employee Coaching and Motivation
- Vendor Performance Monitoring
- Shift Coverage
- Cash Deposits and Receipts
- Monetary Transactions
- Store Opening and Closing Procedures
- Retail Knowledge
- Negotiation and Conflict Resolution
- Shipment Preparation
- Answering Customer Questions
- Deposit Collection
- Inventory Restocking
- Dispatching Workers
- Applicant Screening
Timeline
Assistant Manager
Dollar General
03.2021 - 11.2021
Rural Mail Carrier
US Post Office
07.2014 - 01.2019
Medical Claims Coordinator
American Family Care
11.2005 - 01.2012
No Degree - Pharmacy Technology
Penn Foster Career School
Associate of Applied Science - Healthcare Reimbursement
Virginia College - Birmingham
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