Tracy Martinell
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 6 years of experience to dynamic new position. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
20
20
years of professional experience
Work History
Front End Customer Service Manager/Cashier Team Lead
Walmart
10.2020 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
- Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Boosted employee morale and productivity with effective communication, team-building activities, and recognition programs.
- Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues in a timely manner.
- Maintained a clean, organized workspace to create a welcoming environment for customers.
- Oversaw inventory control at the front end, reducing product loss and maintaining proper stock levels.
- Streamlined front end operations for improved efficiency by implementing new procedures and staff training.
- Partnered with fellow managers to address departmental challenges as they arose while working towards shared goals within the organization.
Personal Care Provider/IHSS Care Provider
Envida
02.2021 - 02.2022
- Cultivated interpersonal skills by building positive relationships with others.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Documented vitals, behaviors, and medications in client medical records.
Personal Care Provider/IHSS Care Provider
Angelheart LLC
06.2018 - 11.2020
- Enhanced client well-being by providing compassionate care and support tailored to individual needs.
- Maintained strict confidentiality regarding all aspects of client personal information and medical history.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Streamlined daily routines through efficient scheduling of appointments, errands, and personal care tasks.
Personal Care Provider/Home Care Provider
Goodwill Of Southern Colorado
12.2017 - 05.2018
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
Teller County Clerk & Recorder
Teller County
06.2017 - 11.2017
- Maintained friendly and professional customer interactions.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Create accounts for Guarantor/Guarantee, Record Documents.
- Marriage License
Cashier/Floral Clerk
Safeway
02.2016 - 06.2017
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Learned duties for various positions and provided backup at key times.
Medical Receptionist
Richard Harris M.D.
01.2015 - 09.2015
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Hotel Lead Clerk/MVP Coordinator
Bronco Billy's Hotel & Casino
10.2012 - 01.2015
- Mentored junior clerks, providing guidance on best practices and improving overall team performance.
- Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Managed inventory control for office supplies, reducing costs and ensuring availability of necessary items.
- Streamlined filing systems by organizing and categorizing documents, enhancing office efficiency.
- Oversaw daily operations within the office, ensuring tasks were completed efficiently and effectively.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Patient Access Specialist/Leader
Pikes Peak Regional Hospital
09.2007 - 03.2012
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Contacted insurance companies for patient medical billing operations.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
Intake Coordinator
Interim Healthcare
07.2006 - 09.2007
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
Sales Associate
Loaf 'N Jug
10.2004 - 07.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
No Degree - Biology, Pre-Alger-bra,
Crafton Hills College
Yucaipa, CA06.1990
Skills
- OSHA Compliance
- Cash counting
- Complaint resolution
- Customer Service
- Operations
- Workflow Management
- Customer Satisfaction
- EMS/HMS Systems
- MacPractice
- eClinical (4 years)
- MS word/Excel
Timeline
Personal Care Provider/IHSS Care Provider
Envida
02.2021 - 02.2022
Front End Customer Service Manager/Cashier Team Lead
Walmart
10.2020 - Current
Personal Care Provider/IHSS Care Provider
Angelheart LLC
06.2018 - 11.2020
Personal Care Provider/Home Care Provider
Goodwill Of Southern Colorado
12.2017 - 05.2018
Teller County Clerk & Recorder
Teller County
06.2017 - 11.2017
Cashier/Floral Clerk
Safeway
02.2016 - 06.2017
Medical Receptionist
Richard Harris M.D.
01.2015 - 09.2015
Hotel Lead Clerk/MVP Coordinator
Bronco Billy's Hotel & Casino
10.2012 - 01.2015
Patient Access Specialist/Leader
Pikes Peak Regional Hospital
09.2007 - 03.2012
Intake Coordinator
Interim Healthcare
07.2006 - 09.2007
Sales Associate
Loaf 'N Jug
10.2004 - 07.2006
No Degree - Biology, Pre-Alger-bra,
Crafton Hills College
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