Tracy Martinez

Delivery of customer pkgs

Delivery to customers. Shopping for customers

Delivery of seasonal packages

• Researched product information when needed in order to answer questions from customers accurately.
• Created positive relationships with customers by providing friendly, helpful service throughout all interactions.
• Developed strong customer service skills through providing effective solutions to customer inquiries.
• Applied conflict resolution techniques when disputes arose between customers or staff members.
• Provided excellent customer service by responding promptly to customer complaints and questions in a professional manner.
• Utilized active listening techniques to gain an understanding of customer needs and resolve issues accordingly.
• Assisted with calls from city offices in California and Florida.
• Assisted with calls from Fresno child and adult protective services
• Data entry
• Used tactful diplomacy when handling difficult conversations with customers.

• Handled customer complaints and inquiries in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Developed strong customer relationships and loyalty through effective communication.
• Signed up customers during open enrollment for Medicare benefits.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Met daily customer service quotas with a focus on quality.
• Updated and maintained database with accurate customer information and timely data entry.

• Back up for lab. Responsible for drawing labs, wave testing and making sure lab is taken over to the main lab at the hospital.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
• Responsible for submitting prescriptions and refills to all pharmacies
• Responsible for commercial vaccine supply
• Responsible for administering immunizations
• Responsible for Administering medications
• Communicated with patient's and parents regarding lab results and medications
• Responsible for entering data from triaged phone calls
• Responsible for adding information into the computer.
• Certified Medical Assistant

• I was back up for the lab department. I was responsible for drawing all labs and wave testing and responsible for getting labs ready for pickup from CPL.
• Sanitized, restocked and organized exam rooms and medical equipment
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
• Called and faxed pharmacies to submit prescriptions and refills
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure
• Directed patients to exam rooms, fielded questions and prepared for physician examinations
• Administered medications and vaccinations
• Triaged phone calls for patients and directed them to the physician
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

• Sanitized, restocked and organized exam rooms and medical equipment
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
• Called and faxed pharmacies to submit prescriptions and refills
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure
• Triaging phone calls from patient's and directing them to the physician
• Administered medications and immunizations.

• Facilitated personal hygiene management, feeding and ambulation
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
• Transported patients between rooms and appointments or testing locations
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

• Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues
• Responded to taxpayer questions and helped individuals complete and file tax documentation
• Verified completeness of provided details when processing [Type] and [Type] applications
• Professionally negotiated and dealt with taxpayers in confrontational situations
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Carried out day-day-day duties accurately and efficiently
• Demonstrated respect, friendliness and willingness to help wherever needed
• Maintained energy and enthusiasm in fast-paced environment
• Maintained account of all monies collected from taxes and car titles and car registration and deposited all monies into the bank responsible for car title transfers for dealerships responsible for distributing checks to all of the local government entities that our office collected for