Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Mathews

Piketon

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

30
30
years of professional experience

Work History

Administrative Assistant

Pike County Community Action
05.2004 - Current
  • Assisted with scheduling appointments and managing calendars for team members.
  • Coordinated communication between departments to streamline information flow.
  • Maintained organized filing systems, ensuring easy retrieval of documents.
  • Managed incoming calls and directed inquiries to appropriate personnel.
  • Conducted data entry tasks with attention to detail for accuracy in records management.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Conducted intake of new clients being served by HWAP department
  • Maintained manual ledger for HWAP inventory
  • Produced client education and monthly budgets

Patient Access Representative

Family Health Center
05.1995 - 05.2004
  • Managed patient registration processes, ensuring accuracy and efficiency in data entry systems.
  • Facilitated appointment scheduling, optimizing patient flow and minimizing wait times.
  • Collaborated with clinical staff to resolve patient inquiries and insurance verification issues.
  • Trained new team members on operational procedures and system usage for improved service delivery.
  • Analyzed patient feedback to identify areas for service enhancement and implemented necessary changes.
  • Monitored compliance with healthcare regulations, ensuring adherence to company policies and standards.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
  • Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
  • Enhanced data accuracy with meticulous verification of patient information and insurance details.

Education

General

Alexander High School
Athens, OH
05-1988

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Filing
  • Customer relations
  • Clerical support
  • Scheduling
  • Documentation and recordkeeping
  • Office management
  • Professional communication
  • Database entry
  • Scheduling and calendar management

Timeline

Administrative Assistant

Pike County Community Action
05.2004 - Current

Patient Access Representative

Family Health Center
05.1995 - 05.2004

General

Alexander High School

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Tracy Mathews