Tracy Mattox-Underwood

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Coached employees through day-to-day work and complex problems.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Coached employees through day-to-day work and complex problems.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.

checked guest in and out of their hotel rooms,

was responsible for finding anything that they specially requested at the check in procedure,

taking of guest payment options,

be very knowlodgeable of new guest surroundings

and working well with all other departments

maintain a clean and orderly work station

Delivered exemplary customer service and warmly greeted guests.