Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy McCafferty

Newtown,CT

Summary

Office Manager at Fox Haus Event Production specializing in invoice management and problem-solving. Enhanced customer satisfaction ratings through effective conflict resolution and data analysis. Demonstrated success in onboarding processes and vendor engagement, contributing to operational excellence and strong client relationships.

Overview

8
8
years of professional experience

Work History

Office Manager

Fox Haus Event Production
Brookfield, Connecticut
11.2023 - Current
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Assisted in recruiting, onboarding and training new employees.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Maintained filing system for records, correspondence and other documents.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Computed balances, totals or commissions to support accounting team.
  • Guided employees in handling difficult or complex problems.
  • Resolved customer complaints or answered customers' questions.

Customer Service Manager

Abbey Tent & Party Rentals
Fairfield, Connecticut
01.2022 - 11.2023
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Director of Sales

Lounsbury House
Ridgefield, Connecticut
03.2017 - 10.2021
  • Negotiated contracts with vendors, suppliers, distributors and other businesses.
  • Attended trade shows, conferences and industry events to promote the company's brand image.
  • Developed and implemented sales strategies to maximize revenue growth.
  • Assisted in developing long-term strategic objectives for the organization's overall success.
  • Resolved customer complaints quickly by providing satisfactory solutions or refunds.
  • Reviewed competitors' activities in order to stay ahead of the competition in terms of pricing and promotions.
  • Identified, developed and maintained relationships with key customers and partners.
  • Estimated sales volume and profit for current and new products.
  • Monitored competitor activities and adjusted strategies to maintain competitive advantage.
  • Established and maintained relationships with key clients to ensure high levels of satisfaction and repeat business.
  • Pursued sales deals by qualifying clients, building individualized proposals, and preparing final contracts.
  • Participated in trade shows and industry conferences to network and promote products.
  • Resolved customer complaints regarding sales and service.

Education

Some College (No Degree) - Psychology

Western Connecticut State University
Danbury, CT

Skills

  • Invoice management
  • Payroll administration
  • Customer relationship management
  • Data analysis
  • Problem solving
  • Vendor engagement
  • Facility management
  • Proposal writing
  • Onboarding processes
  • Conflict resolution

Timeline

Office Manager

Fox Haus Event Production
11.2023 - Current

Customer Service Manager

Abbey Tent & Party Rentals
01.2022 - 11.2023

Director of Sales

Lounsbury House
03.2017 - 10.2021

Some College (No Degree) - Psychology

Western Connecticut State University

Similar Profiles

CREATE PROFILE