Tracy McCain
Melissa,TX
Summary
Resourceful specialist with expertise in problem-solving, data analysis, and customer service. Skilled at adapting to new technologies and processes to drive success. Demonstrated ability to manage multiple projects and develop innovative solutions.
Overview
16
16
years of professional experience
Work History
AP and T&E Specialist
Fiesta Restaurant Group, Inc
06.2014 - 05.2024
- Managed Travel and Expense functions
- Collaborated and coached team members on submitting expense reports
- Verified approximately 120 expense reports weekly for accuracy with the proper receipts and approvals
- Performs weekly reports for important data
- Administered setting up new clients for company credit cards
- Partnered with developing a new Travel and Expense system (Certify)
- Assisted with developing a new outsourced invoice processing through infoSync
- Monitored high volume invoices were processed through an outsourced company
- Communicated with vendors and team members via email, MS Teams messaging and phone
- Accomplished high volume invoices before outsourced to a different company.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
AP Specialist
Safety Kleen Systems
04.2008 - 11.2013
- Reviewed employee expense reports for reimbursement, verifying accuracy and compliance with company policies.
- Verified invoices to checks, obtained signatures for checks and distributed checks accordingly.
- Streamlined accounts payable processes by implementing automation tools and reducing manual entry errors.
- Assisted with month-end closing procedures, contributing to streamlined and timely financial reporting process.
- Reviewed weekly approximately 400 invoices for appropriate documentation and approval before processing payments, mitigating risks of unauthorized transactions.
- Reconciled vendor statements and researched and corrected discrepancies.
- Maintained well-organized filing systems for all accounts payable documents, facilitating easy access when needed for reference or audit purposes.
- Managed invoice discrepancies for timely resolution, improving vendor relationships and ensuring accurate financial reporting.
- Provided exceptional customer service to both internal departments and external vendors, fostering positive working relationships.
- Conducted thorough audits of AP transactions, identifying areas for improvement in efficiency and accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
Education
Certificate - Accounting
Professional Business School
St Louis, MO02.1989
Diploma - General Studies
Sumner HS
St Louis, MO06.1988
Skills
- MS Office
- PeopleSoft
- Certify
- Concur
- WorkDay
- InfoSync
- Leadership
- Customer Service
- Attention to Detail
- Collaboration
- Flexibility
- Documentation Management
- Quality Assurance
Projects
Involved with implementation of new systems on multiple occasions.
Timeline
AP and T&E Specialist
Fiesta Restaurant Group, Inc
06.2014 - 05.2024
AP Specialist
Safety Kleen Systems
04.2008 - 11.2013
Certificate - Accounting
Professional Business School
Diploma - General Studies
Sumner HS
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