TRACY MCCUE
Wilmington,MA
Summary
Highly Skilled Customer Account Manager with a proven track record at Kovalus Separation Solutions, excelling in managing key account relationships and customer satisfaction. Consistently achieving account growth through strategic planning and exceptional service, fostering trust and exceeding personal quotas. Skilled in teamwork, attention to detail, and effective decision-making, ensuring high levels of customer satisfaction and operational excellence.
Overview
31
31
years of professional experience
Work History
Customer Account Manager
Kovalus Separation Solutions
09.1993 - Current
- Collaborate with cross-functional teams to develop strategic plans for improving overall customer experience.
- Build customer relationships by responding to inquiries, identifying and assessing customers' needs, resolving problems, and following up with potential and existing customers.
- Handle complaints, provide appropriate solutions, and alternatives within appropriate timeframes and follow up to achieve resolution.
- Evaluate customers' potential needs to make appropriate recommendations.
- Maintain customer files with sales contracts, records of customer interactions, customer notes, and other information.
- Schedule and attended meetings with customers and prospective customers as requested.
- Track and maintain orders to guarantee prompt and successful delivery of products to customers.
- Strengthen customer relationships through regular communication and personalized account management strategies.
- Expand existing accounts through consistent nurturing efforts designed to foster organic growth.
- Deliver exceptional service levels by prioritizing prompt response times and problem-solving abilities.
- Manage high-volume accounts while maintaining strong attention to detail, ensuring accuracy and consistency in all transactions.
- Enhance customer satisfaction by promptly addressing concerns and implementing effective solutions.
- Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
- Work with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Associate of Science - Business Management
Middlesex Community College - Bedford
Bedford, MASkills
- Customer Relationship Building
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Account Servicing
- Flexible and Adaptable
- Decision-Making
- Customer Service
- Organization and Time Management
- Excellent Communication
- Dependable and Responsible
- Revenue Generation
Timeline
Customer Account Manager
Kovalus Separation Solutions
09.1993 - Current
Associate of Science - Business Management
Middlesex Community College - Bedford
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