Tracy McCurry
Pelham,AL
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Handled daily cash procedures and deposits.
Overview
19
19
years of professional experience
2005
2005
years of post-secondary education
Work History
Assistant Store Manager
Designer Shoe Warehouse
Homewood , AL
09.2021 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
Vault Teller
Servisfirst Bank
Birmingham, AL
09.2024 - 08.2025
- Process cash transactions accurately and efficiently for customer requests.
- Maintain vault security and ensure compliance with bank regulations.
- Assist in training new tellers on operational procedures and best practices.
- Monitor inventory of cash supplies and request replenishments as needed.
- Provide exceptional customer service by addressing inquiries and resolving issues.
- Adhered to bank policies and procedures regarding safety, security, privacy and confidentiality regulations.
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
- Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
Team Leader
Walmart
Pelham, AL
09.2018 - 09.2021
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Handled daily cash procedures including bank deposits and monitoredand researching register shortages and or overages
- Worked with loss prevention to help research and deter theft
General Manager
Little Caesars
Pinson, AL
05.2006 - 06.2012
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Education
High School Diploma -
Homeland Christian School
Gardendale, ALSkills
- Stock management
- Store Organization
- Loss Prevention
- Customer Relations
- Employee Scheduling
- Hiring and Training
- Shift Scheduling
- POS systems operations
- Team Management
- Sales expertise
- Cash auditing
- Sales Growth
- Customer Service Management
- Cash handling
- Transaction processing
Timeline
Vault Teller
Servisfirst Bank
09.2024 - 08.2025
Assistant Store Manager
Designer Shoe Warehouse
09.2021 - Current
Team Leader
Walmart
09.2018 - 09.2021
General Manager
Little Caesars
05.2006 - 06.2012
High School Diploma -
Homeland Christian School
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