Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy McDaniel's

Wilmington,DE

Summary

Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering [Number] years of service-focused experience.

Overview

8
8
years of professional experience

Work History

Customer Advocate

Wingate Hotel
03.2021 - Current
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.

Customer Service Manager

Wendy's
01.2016 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Education

No Degree - Business Administration

Harris School of Business - Cherry Hill
Cherry Hill, NJ
06.2011

Skills

Upselling strategies

Customer services

Data entry skills

Data Entry

Educating customers

Conflict Resolution

Complaint Handling

Timeline

Customer Advocate

Wingate Hotel
03.2021 - Current

Customer Service Manager

Wendy's
01.2016 - Current

No Degree - Business Administration

Harris School of Business - Cherry Hill

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