Hi, I’m
Tracy McDonald
Concord,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
years of professional experience
Work History
Coca Cola Consolidated
Sales Ambassador
09.2022 - Current
Job overview
- Used customer insights to develop innovative sales strategies to increase sales.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Managed over 1000 customer accounts to secure customer satisfaction and repeat business.
- Provided exceptional customer service to drive satisfaction.
- Increased sales by effectively communicating product benefits.
- Assisted customers with product selection based on individual needs and preferences.
Legrand Pass & Seymour
Assembler
07.2018 - 09.2022
Job overview
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to improve production processes and maintain quality standards.
- Tested finished products to perform quality assurance and identify discrepancies.
- Conducted quality assurance inspections on finished components and identified issues.
- Troubleshot and repaired machine components to maintain smooth operations and avoid disruptions in production.
- Created reports to document and provide information regarding production progress and developments.
- Assembled parts correctly according to specifications, reducing quality issues.
- Followed safety protocols to maintain safe working environment.
- Trained new assembly personnel on proper use of equipment.
- Maintained detailed records of production and assembly processes.
- Documented all in-process and out-of-process assembly activities.
Walmart Supercenter
Customer Service Associate
06.2011 - 06.2018
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Increased revenue by cross-selling and upselling products and services.
- Delivered prompt service to prioritize customer needs.
Education
Kalamazoo Valley Community CollegeKalamazoo, MI
Associate of Applied Science from Liberal Arts And General Studies
05.2033
ECPI UniversityCharlotte, NC
Diploma from Medical Assistant
12.2009
Skills
- Active Listening
- Multi-Line Telephone Operation
- Conflict Resolution
- Call Center Operations
- Computer Proficiency
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Product Promotion
- CRM Software
- Typing Proficiency
- Critical Thinking
Timeline
Sales Ambassador
Coca Cola Consolidated
09.2022 - Current
Assembler
Legrand Pass & Seymour
07.2018 - 09.2022
Customer Service Associate
Walmart Supercenter
06.2011 - 06.2018
Kalamazoo Valley Community College
Associate of Applied Science from Liberal Arts And General Studies
ECPI University
Diploma from Medical Assistant
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