Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy McInnis

Ellisville,MS

Summary

Proactive Teller and Assistant Manager with extensive experience in cash handling, customer service, and team leadership. Successfully managed daily operations, resolved discrepancies, and maintained high levels of customer satisfaction and security. Strong skills in accounting software, loan processing, and inventory management, bringing professionalism and a strong work ethic to advance career opportunities.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

19
19
years of professional experience

Work History

Teller

Community Bank
06.2022 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.

Shift Lead Manager

Pizza Hut
04.2019 - 06.2022
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

CSR

CMB Financial Services
05.2018 - 07.2019
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Collecting payments on current and pass due loans.
  • Getting loan paperwork together for the loan manager.
  • Drawing up paperwork titles for liens on vehicles or other items.

CSR

World Finance
09.2017 - 02.2018
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Taking loans payments.
  • Calling customers who are delinquent on payments.
  • Working up loan contracts for the branch managers in order to have customers sign them.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

Assistant Manager

Pizza Hut
12.2005 - 03.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Associate of Applied Science - Business Office Statics

Jones County Junior College
Ellisville, MS
05.2024

High School Diploma -

Mount Olive High School
Mount Olive, MS
05.2002

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Professionalism and Courtesy
  • Excellent time management skills
  • Cash handling and management
  • Friendly
  • Team Leadership
  • Accounting Software
  • Notary
  • Customer Loan Processing
  • Word and Excel Processing

Timeline

Teller

Community Bank
06.2022 - Current

Shift Lead Manager

Pizza Hut
04.2019 - 06.2022

CSR

CMB Financial Services
05.2018 - 07.2019

CSR

World Finance
09.2017 - 02.2018

Assistant Manager

Pizza Hut
12.2005 - 03.2017

Associate of Applied Science - Business Office Statics

Jones County Junior College

High School Diploma -

Mount Olive High School

Similar Profiles

CREATE PROFILE
Tracy McInnis