Tracy McKern
Dallas,OR
Summary
An earnest individual with experience in human services field, providing support and guidance to individuals in need. A strong understanding of effectively working with people from diverse backgrounds and am passionate about helping others succeed.
Detail-oriented team player with strong organizational skills and have the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Human Service Assistant
Oregon Department Of Human Services
01.2022 - Current
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Described procedures, requirements, and benefits to clients and interested parties.
- Kept and established comprehensive case files for up to 150 clients to support proper documentation and record retention.
- Maintained accurate records of client progress, assessments, and interventions for optimal case management efficiency.
- Mentored new staff members and interns, providing guidance on best practices in human services delivery while fostering supportive team environment.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Established relationships with vendors and suppliers to streamline procurement operations.
- Resolved vendor or contractor grievances and claims against suppliers.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Matched purchase orders with invoices and recorded necessary information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Participated in community events to promote services and engage with public.
Hair Salon Manager
Sport Clips
04.2012 - 08.2021
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Managed financial aspects of business, including budgeting, payroll, and expense tracking.
- Provided guidance to stylists on advanced techniques, enhancing their skill set and service offerings.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Fostered a positive working environment, resulting in high employee retention rates.
- Oversaw inventory management to ensure adequate stock levels of products and supplies.
- Scheduled 10-20 employees to maintain adequate coverage during business hours.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Educated service personnel on company policy and procedure.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
Instructional Assistant
Willamette Education Service District
01.2008 - 02.2012
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
- Promoted a culture of respect and inclusion within classroom, fostering positive relationships among students from diverse backgrounds.
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
- Enhanced students' practical skills by demonstrating and explaining various cosmetology techniques.
- Increased student pass rates on state licensing exams through comprehensive test preparation and review sessions.
- Adapted instructional methods based on individual student needs or learning styles, resulting in greater success and satisfaction among the student body.
- Supervised and monitored 10 to 20 students' use of tools and equipment.
- Planned both theory and practical lessons for students.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Collaborated with team members to develop comprehensive treatment plans for individual inmates, resulting in reduced recidivism rates.
- Assisted in development of vocational training programs for inmates, preparing them for successful reintegration into society upon release.
- Participated in ongoing professional development opportunities to stay current with best practices in youth corrections work.
- Maintained a secure environment for both staff and inmates by enforcing facility rules and regulations consistently and fairly.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
Cosmetology Instructor
Academy Of Hair Design
01.2006 - 02.2008
- Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
- Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
- Planned both theory and practical lessons for up to 5 students.
- Mentored aspiring cosmetologists to refine their skills and confidently pursue career opportunities in the field.
- Established strong rapport with students, fostering an open and inclusive learning atmosphere.
- Adapted instructional methods based on individual student needs or learning styles, resulting in greater success and satisfaction among the student body.
- Recruited clients for students to get practical experience.
- Established relationships with local salons and spas to facilitate job placement opportunities for graduating students.
- Implemented hands-on learning experiences through practical demonstrations, resulting in increased student engagement and retention of material.
- Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
- Supervised and monitored students' use of tools and equipment.
- Advised students on course selection, career decisions and other academic and vocational concerns.
- Connected instruction to real-world experiences and to students' post-secondary goals.
- Prepared students for job interviews by conducting mock interviews and offering guidance on resume writing and portfolio development.
Hairstylist
Hair Club For Men And Women
08.2001 - 11.2005
- Consistently maintained cleanliness of workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Recorded notes for future reference about customer preferences and services delivered.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Developed loyal following of clients by providing high-quality services.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Education
Certificate - Cosmetology
Academy of Hair Design Inc
Salem, OR01.2001
Some College (No Degree) - Business
Chemeketa Community College
Salem, ORGED -
Chemeketa Community College
Salem, OR10.1999
Skills
- Motivational Interviewing
- Ethical Practice
- Social Perceptiveness
- Collaboration and Teamwork
- Microsoft Office
- Client Advocacy
- Employee Training
- Case File Management
- Data Confidentiality
- Medical Records Review
- Customer Service
- Accounts Payable and Receivable
- Strong Communication Skills
- Administrative Support
- Purchase Order Management
Timeline
Human Service Assistant
Oregon Department Of Human Services
01.2022 - Current
Hair Salon Manager
Sport Clips
04.2012 - 08.2021
Instructional Assistant
Willamette Education Service District
01.2008 - 02.2012
Cosmetology Instructor
Academy Of Hair Design
01.2006 - 02.2008
Hairstylist
Hair Club For Men And Women
08.2001 - 11.2005
Certificate - Cosmetology
Academy of Hair Design Inc
Some College (No Degree) - Business
Chemeketa Community College
GED -
Chemeketa Community College
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