Tracy McNally
Chef Manager
Bloomington,MN
Summary
Dynamic culinary professional with extensive experience in senior living kitchens, excelling in food safety and kitchen management. Proven track record in enhancing customer satisfaction through innovative menu planning and effective team collaboration. Skilled in cooking techniques and committed to delivering high-quality dishes that meet diverse dietary needs.
Culinary professional with deep commitment to delivering high-quality dining experiences. Expertise in crafting unique recipes and leading kitchen teams to consistent excellence. Known for adaptability and collaborative approach, ensuring smooth operations and customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Float Chef
The Waters Senior Living
04.2024 - Current
- Support chefs during service by efficiently plating dishes and managing inventory.
- Operate kitchen equipment safely, adhering to proper usage protocols for efficiency.
- Adapt quickly to changing kitchen demands while maintaining high-quality standards in food preparation.
- Learning menu items by heart, contributing to improved order accuracy during busy hours.
- Maintained well-organized mise en place to keep work consistent.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Director of Culinary Services
The Waters Senior Living
03.2023 - 04.2024
- Developed and implemented training programs for kitchen staff, improving efficiency and skills retention.
- Streamlined inventory management processes, optimizing resource allocation and reducing waste.
- Oversaw food safety compliance, implementing best practices to maintain high sanitation standards.
- Analyzed customer feedback to refine menu selections and enhance overall dining experience.
- Menu Planning/Inventory/Scheduling/Ordering
- Established partnerships with local suppliers to source fresh ingredients while supporting community initiatives.
Dining Room Manager
The Waters Senior Living
03.2019 - 03.2023
- Oversaw daily dining operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored staff in best practices for food service and guest relations.
- Developed and implemented efficient workflows, enhancing team productivity and performance.
- Resolved guest complaints promptly, maintaining positive dining experiences and loyalty.
- Collaborated with kitchen staff to coordinate timely food delivery and presentation.
- Conducted regular staff evaluations, providing constructive feedback for professional growth.
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
Nutrition & Culinary Supervisor
Presbyterian Homes & Services
04.2009 - 03.2019
- Supervised daily kitchen operations, ensuring adherence to health and safety regulations.
- Trained and mentored culinary staff, fostering a collaborative and efficient work environment.
- Developed and implemented standard operating procedures to enhance food quality and consistency.
- Managed inventory control, optimizing supply chain processes for cost efficiency.
- Coordinated menu planning with chefs, aligning offerings with seasonal ingredients and customer preferences.
- Conducted regular performance evaluations, providing constructive feedback to improve team productivity.
- Enhanced customer satisfaction by ensuring timely preparation and presentation of high-quality dishes.
- Encouraged open communication among team members, fostering a collaborative atmosphere that contributed to consistent improvement in performance metrics across the board.
- Conducted pre-shift meetings to communicate daily goals and ensure smooth shift transitions between teams for continuous productivity.
- Assisted in hiring decisions for kitchen staff members, contributing to a cohesive and skilled team dynamic.
- Provided exceptional customer service by accommodating special requests and dietary restrictions with creative solutions that delighted guests.
Line Chef
Friendship Village of Bloomington
11.2004 - 03.2009
- Prepared and cooked high-quality meals in accordance with dietary restrictions and resident preferences.
- Collaborated with kitchen staff to maintain cleanliness and organization of workstations and equipment.
- Developed new menu items based on seasonal ingredients, improving resident satisfaction and engagement.
- Coordinated meal service during special events, ensuring timely delivery and adherence to quality standards.
- Trained new hires on cooking methods, equipment usage, and health regulations for consistent food quality.
- Ensured consistent high-quality dishes by adhering to standardized recipes and strict quality control measures.
- Established positive working relationships with colleagues through effective communication and teamwork strategies.
- Assisted in training new line chefs, sharing best practices for efficient food preparation and service consistency.
Education
High School Diploma -
Burnsville Senior High School
Burnsville, MNSkills
- Food safety and sanitation
- Customer service
- Knife skills
- Cooking techniques
- Food quality
- Kitchen management
- Food presentation
- Effective communications
- Team collaboration
- Grilling techniques
- Recipes and menu planning
- Hospitality service expertise
- Food plating and presentation
- Allergen awareness
Certification
- Certified Serv Safe CFPM
Timeline
Float Chef
The Waters Senior Living
04.2024 - Current
Director of Culinary Services
The Waters Senior Living
03.2023 - 04.2024
Dining Room Manager
The Waters Senior Living
03.2019 - 03.2023
Nutrition & Culinary Supervisor
Presbyterian Homes & Services
04.2009 - 03.2019
Line Chef
Friendship Village of Bloomington
11.2004 - 03.2009
High School Diploma -
Burnsville Senior High School