Tracy McPike-Carby
Management Executive
MILWAUKEE,WI
Summary
Results-driven Manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Determined Business Owner with commitment to excellence and more than 20 years of experience. Effective collaborator promoting time management and creativity. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
CEO/Real Estate Broker
McPike Property Services LLC
MILWAUKEE, United States
07.2016 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Directed market expansions to propel business forward, meet changing customer needs.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Managed financial, operational and human resources to optimize business performance.
Title Broker/ Resident Relations/Collection Manage
Renu Property Mgt
Milwaukee, United States
09.2014 - Current
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for release of information.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Arranged for inspections and surveys of sold properties.
- Prepared contracts and related documentation according to strict standards.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Planned and led improvements to stop-loss delivery and reporting tools.
- Completed training programs to remain updated and further develop proficiency of important industry information.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Monitored incentive plans and made recommendations to management regarding adaptations.
Office Manager/ Mortgage Consultant /Underwriter
Neighborhood Assistance Corporation Of America
Milwaukee, WI
03.2012 - 08.2014
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
- Delivered performance reviews, recommending additional training or advancements.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Bachelor of Arts - Business Administration And Management
Concordia University Wisconsin
Mequon, WI 01.2019 - 05.2021
Skills
Shareholder accountability
Business start up
Financial leadership
Policy development and optimization
Organizational turnaround
Operational leadership
Business alliances
Corporate leadership
Organizational leadership
Business Development
Consulting
Risk management
Process improvements
Staff Management
Profit & Loss
Residential management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Bachelor of Arts - Business Administration And Management
Concordia University Wisconsin
01.2019 - 05.2021
CEO/Real Estate Broker
McPike Property Services LLC
07.2016 - Current
Title Broker/ Resident Relations/Collection Manage
Renu Property Mgt
09.2014 - Current
Office Manager/ Mortgage Consultant /Underwriter
Neighborhood Assistance Corporation Of America
03.2012 - 08.2014