Tracy Metcalf
Worcester,MA
Summary
Dynamic Executive Secretary with a proven track record at 66 Air Base Group, excelling in effective time management and advanced multitasking. Enhanced executive productivity through expert calendar organization and meeting coordination, while fostering a positive work environment. Demonstrated decisive problem-solving skills, ensuring seamless communication and project alignment across departments.
Knowledgeable Lead Medical Support Assistant with proven track record in providing comprehensive administrative support to executive leadership. Successfully managed complex schedules, organized high-level meetings, and handled confidential information with utmost discretion. Demonstrated ability in communication and organization, ensuring seamless operations and enhanced executive productivity.
Overview
25
25
years of professional experience
Work History
Executicve Secretary
66 Air Base Group / Judge Staff Advocate
04.2024 - Current
- Managed executive correspondence and communications efficiently.
- Coordinated meeting schedules and travel arrangements for senior leadership.
- Facilitated communication between departments to ensure project alignment.
- Handled confidential information in professional manner.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Boosted morale within teams by fostering a positive work environment with open lines of communication.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
- Organized and updated schedules for executives.
- Developed and implemented operational strategies to improve team efficiency and productivity.
- Coordinated daily operations, ensuring adherence to company policies and procedures as well as cross-functional teams to ensure project alignment and timely delivery.
- Managed facility operations to ensure compliance with safety regulations and organizational policies.
- Coordinated maintenance schedules for equipment and building systems, optimizing operational efficiency.
Flight Chief
47th Medical Dental Group, Laughlin AFB
01.2020 - 12.2022
- Managed 3 clinic operations, scheduling oversite of 6 providers and supporting staff.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Conducted Peer review of electronic Health Charts to ensure compliance with guidelines and completion of open encounters.
- Monitored vital signs and assessed patient conditions for timely interventions.
- Maintained training records on staff, conducted and tracked training requirements for positions, equipment usage and testing procedures.
- Collaborated with healthcare professionals to optimize patient care through accurate test interpretations.
- Conducted regular equipment maintenance and calibration, reducing downtime and operational disruptions.
- Responded swiftly to emergency calls, providing critical pre-hospital care to patients in various situations.
- Administered life-saving interventions including CPR, defibrillation, and medication delivery during critical incidents.
- Educated patients and families on health management and preventive care strategies.
- Implemented infection control measures to ensure patient safety and compliance.
- Developed individualized care plans based on comprehensive patient assessments.
- Facilitated effective communication between patients, families, and healthcare providers.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
Assistant Flight Chief, Flight Medicine
88 Medical Dental Group, USAF
11.2015 - 01.2020
- Supervised daily operations to ensure compliance with safety and performance standards.
- Developed and implemented training programs for junior staff to enhance operational efficiency.
- Coordinated resource allocation and scheduling to optimize team productivity and mission success.
- Conducted regular performance evaluations, providing constructive feedback to improve individual skill sets.
- Collaborated with medical teams to ensure seamless patient transport and continuity of care during emergencies.
- Maintained accurate patient records and documentation for compliance with regulatory standards and quality assurance.
- Conducted thorough assessments of patients' conditions to determine appropriate treatment plans in high-pressure environments.
- Trained junior EMTs in best practices for emergency response, focusing on efficiency and safety protocols.
- Evaluated equipment readiness and performed regular maintenance checks to ensure reliability during emergency operations.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Evaluated patient histories to assess and prioritize levels of care.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Upheld high-quality service standards by consistently meeting or exceeding performance evaluation benchmarks set forth by management.
- Coordinated scheduling for healthcare providers, optimizing patient flow and resource allocation.
- Managed electronic health record (EHR) systems, ensuring data accuracy and compliance with regulations.
- Analyzed patient feedback to identify areas for improvement in service offerings and operational processes.
- Conducted regular audits of administrative functions, enhancing compliance with industry standards and protocols.
- Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.
- Coordinated continuing education opportunities for medical staff members, promoting professional development within the organization.
- Ensured compliance with healthcare regulations through meticulous record-keeping and documentation practices.
Medical Education & Training Supervisor
39th Medical Dental Group
10.2011 - 10.2015
- Developed and implemented comprehensive training programs for clinical staff to enhance patient care quality.
- Facilitated orientation sessions for new hires, ensuring smooth onboarding and integration into organizational culture.
- Evaluated training effectiveness through feedback and assessments, adjusting programs to meet evolving needs.
- Mentored junior trainers, fostering professional growth and improving instructional techniques within the team.
- Collaborated with department heads to identify training gaps and align program objectives with organizational goals.
- Leveraged learning management systems to streamline training processes and track employee progress efficiently.
- Spearheaded initiatives to improve staff engagement in training sessions, resulting in higher participation rates and satisfaction scores.
- Evaluated the effectiveness of existing training initiatives using key performance metrics, making data-driven adjustments when necessary.
- Optimized budgets for all training activities by negotiating vendor contracts and seeking cost-effective solutions without compromising quality.
- Integrated technology resources into courses to diversify instruction.
Senior Medical Technician, Labor & Delivery
31st Medical Dental Group
10.2006 - 10.2011
- Operated and maintained advanced medical equipment ensuring accurate test results.
- Collaborated with healthcare professionals to implement optimal patient care strategies.
- Trained junior staff on Labor & Delivery procedures and safety protocols, enhancing team efficiency.
- Assessed fetal distress during labor and delivery and provided appropriate interventions.
- Enhanced patient care by providing assistance during labor and delivery procedures.
- Ensured a safe environment by monitoring vital signs, administering medications, and performing assessments during labor and delivery.
- Used special labor and delivery procedures, including episiotomy and forceps deliveries.
- Maintained a clean and safe environment in the labor and delivery unit, adhering to infection control protocols.
- Reduced complications during labor and delivery by closely monitoring patients and collaborating with interdisciplinary teams.
- Demonstrated strong adaptability by effectively transitioning between various roles within the Labor and Delivery department when needed.
- Utilized evidence-based practices to guide nursing interventions, resulting in enhanced patient outcomes during labor and delivery.
- Demonstrated strong problem-solving skills when dealing with unexpected challenges during labor and delivery situations ensuring optimal patient outcomes.
- Enhanced patient care by providing comprehensive obstetric and gynecologic services, including prenatal care, labor and delivery management, and preventive screenings.
- Facilitated safe labor and delivery experiences by closely monitoring both mother and baby during the birthing process.
- Participated in continuous improvement initiatives aimed at enhancing overall patient satisfaction scores within the labor and delivery unit.
- Contributed to quality improvement initiatives within the Labor and Delivery unit by actively participating in regular meetings and offering constructive feedback on areas needing attention or improvement.
Senior Emergency Medical Technician
8th Medical Dental Group
10.2005 - 10.2006
- Led emergency response operations, coordinating care for diverse patient populations in high-pressure situations.
- Mentored junior EMTs, providing training and support to enhance team performance and service delivery.
- Developed and implemented revised protocols for patient assessment, improving efficiency in emergency interventions.
- Collaborated with healthcare professionals to ensure continuity of care during patient transfers to medical facilities.
- Managed inventory of medical supplies, ensuring compliance with regulatory standards and availability during emergencies.
- Contributed to public health initiatives by conducting community outreach programs focused on CPR training and first aid education.
- Elevated department morale through consistent recognition of outstanding performance among peers, fostering a culture of mutual respect and camaraderie.
- Improved overall response quality by regularly participating in continuing education and skills training sessions.
- Streamlined ambulance supply restocking procedures, resulting in reduced downtime and faster turnaround between emergency calls.
- Optimized resource utilization within the EMS agency by volunteering for additional shifts during periods of increased call volume or staffing shortages.
- Provided expert pre-hospital care to patients experiencing cardiac emergencies, trauma incidents, and respiratory distress episodes.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Responded to 911 calls for medical emergencies.
- Delivered emotional support to patients and families.
- Assessed medical conditions of patients in pre-hospital settings.
- Handled patient transfers from one medical facility to another.
- Collaborated with medical doctors and other healthcare professionals.
- Immobilized patient for placement on stretcher and ambulance transport.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Performed medical tests and collected samples for laboratory analysis.
Lead ICU Medical Technician
59th Medical Dental Wing
11.2000 - 10.2005
- Operated diagnostic equipment, ensuring precise readings and adherence to safety protocols.
- Conducted routine laboratory tests, maintaining accuracy and consistency in sample analysis.
- Trained new staff on procedural protocols and equipment use to enhance team efficiency.
- Implemented process improvements that increased workflow efficiency in laboratory operations.
- Collaborated with healthcare providers to interpret test results and provide patient support.
- Mentored junior technicians, fostering professional development and enhancing skill sets within the team.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
- Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.
- Conducted comprehensive equipment calibration checks, ensuring consistent performance levels across all testing instruments used within the facility.
- Maintained stringent sterilization protocols for all medical equipment, ensuring patient safety and compliance with health regulations.
- Advocated for patient safety by reporting any discrepancies or concerns in test results to clinicians, ensuring immediate attention to potential health issues.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Assisted physicians with diagnosing illnesses by promptly delivering detailed lab reports.
Education
Bachelor of Arts - Liberal Arts
Suffolk University
Boston, MA05-2020
Bachelor of Arts - Fine Arts
New England Scool of Art & Design
Boston, MA05-2000
Skills
- Effective time management
- Advanced multitasking
- File management
- Document preparation
- Schedule management
- Decisive problem-solving
- Meeting coordination
- Guest relations
- Expert calendar organization
- Office management
- Database maintenance
- Experienced with Microsoft Office applications
Timeline
Executicve Secretary
66 Air Base Group / Judge Staff Advocate
04.2024 - Current
Flight Chief
47th Medical Dental Group, Laughlin AFB
01.2020 - 12.2022
Assistant Flight Chief, Flight Medicine
88 Medical Dental Group, USAF
11.2015 - 01.2020
Medical Education & Training Supervisor
39th Medical Dental Group
10.2011 - 10.2015
Senior Medical Technician, Labor & Delivery
31st Medical Dental Group
10.2006 - 10.2011
Senior Emergency Medical Technician
8th Medical Dental Group
10.2005 - 10.2006
Lead ICU Medical Technician
59th Medical Dental Wing
11.2000 - 10.2005
Bachelor of Arts - Liberal Arts
Suffolk University
Bachelor of Arts - Fine Arts
New England Scool of Art & Design
Similar Profiles
Paul RuberaPaul Rubera
Senior System Engineer (SSI), Department of Defense at 66th Air Base Group, 66 ABG, Hanscom Air Force BaseSenior System Engineer (SSI), Department of Defense at 66th Air Base Group, 66 ABG, Hanscom Air Force Base
Paul RuberaPaul Rubera
Senior System Engineer at 66th Air Base Group, 66 ABG, Hanscom Air Force BaseSenior System Engineer at 66th Air Base Group, 66 ABG, Hanscom Air Force Base
Nikita CateNikita Cate
Paralegal Specialist (DOD Civilian) at III Corps, Office of the Staff Judge AdvocateParalegal Specialist (DOD Civilian) at III Corps, Office of the Staff Judge Advocate
Blaise MartinezBlaise Martinez
Pitching Coordinator at Cressey Sport PerformancePitching Coordinator at Cressey Sport Performance
Jacob BensonJacob Benson
McDonald's Teammate at McDonald's RestaurantMcDonald's Teammate at McDonald's Restaurant