TRACY MIDI
Atlanta,Georgia
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. I have a proven track record of managing in-flight emergencies and providing excellent customer care with a strong background in safety protocols, emergency response, and high-pressure environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. My willingness to take on added responsibilities to meet customer satisfaction is what I am most proud of.
Overview
1
1
Certification
Work History
Flight Attendant
Frontier Airlines
- Current
- Knowledge of proper protocol for various procedures; setting up the cabin and aircraft for up to 238 passengers a flight.
- Ensure passengers follow safety procedures, such as wearing their seatbelts and using oxygen masks and flotation devices.
- Attentive to the passengers and surroundings/situational awareness.
- Setting up flight reports for the pilot and crew.
- Preparing and assisting up to 238 passengers onto flights.
- Assuring overall safety and comfortability for every being onboard the aircraft.
Market Manager (Advisor)
TMX Finance Inc.
- Managed calendars, scheduled appointments, and arranged meetings and conferences; managed overall office performance by overseeing account management & recovery processes.
- Prepared and distributed reports, presentations, and other materials
- Handled confidential documents and maintained their proper organization
- Train & oversee office practices to ensure quality service.
- Directed work of 9 sales professionals at multiple offices across 3.
Patient Access Specialist
USA Sports Therapy
- Collecting Insurance information between 40 to 60 patients, and answering any questions that a patient may have regarding billing and copays.
- Collecting and verifying demographics for each patient, making sure the patient understands that we are here to help.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Education
Bachelor's of Science - Nursing
Chattahoochee Technical College
01.2027
Associate of Science - Health Care Management
Gwinnett Technical College
04.2013
Highschool Diploma -
McArthur Highschool
04.2010
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills; Put clients at ease
- Ability to work independently and as part of a team; coachable
- Detail-oriented and able to handle multiple tasks simultaneously; problem solving
- Safety oriented; CPR trained
- Ensure sterile equipment and environment
- Ensure seamless workflow and adherence to strict safety protocols
- Food and beverage service
- Teamwork and cooperation
- Empathy and patience
- Strong work ethic
Accomplishments
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
Certification
- Phlebotomy Training Specialist Chamblee, GA
-Certified Phlebotomy Technician License Issued by NHCO - 2022
Languages
English
French
Timeline
Flight Attendant
Frontier Airlines
- Current
Market Manager (Advisor)
TMX Finance Inc.
Patient Access Specialist
USA Sports Therapy
Associate of Science - Health Care Management
Gwinnett Technical College
Highschool Diploma -
McArthur Highschool
Bachelor's of Science - Nursing
Chattahoochee Technical College