Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracy Miller

West Columbia,SC

Summary

Accomplished administrative professional harboring 20 plus years of experience in office settings and customer service.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Pack Out Manager

Rytech of the Midlands
06.2020 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicate with our customers and insurance companies with updates on the progress of the claim.
  • Quality Assurance Lead - keep all files updated and everyone informed of the progress of the claim.

Personal Claims Assistant

Textile Restorations
10.2002 - 05.2020
  • Customer Service – Incoming/Outgoing Calls
  • Handling of incoming emails/faxes via client management system
  • Maintain client accounts
  • Including creating/updating of existing claims
  • Data Entry, Invoice management system, Customer mailings and emails
  • Train new associates
  • Took on special project organization to set and maintain higher office standards
  • Cross-trained on numerous job efficiencies under direction of management
  • Successful promotion from Estimator to Personal Claims Assistant
  • Held multiple titles within the company including Dry Cleaning Customer Service Representative, Clothing inspector in regard to insurance claims, Field Representative, Itemization of damaged articles
  • Communicate clear expectations and goals to team members, collectively and individually
  • Tactfully handle all customer relation issues in accordance with company policy
  • Foster a positive work environment by consistently treating employees and customers with respect
  • Actively pursue personal learning and developmental opportunities.
  • Managed a high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworkings.
  • Logged, allocated and managed claims.
  • Collaborated with team members to expedite high-priority claims for faster resolution and improved client relations.

Education

High School Diploma, English, Algebra, Biology, Vocabulary -

Lexington High School
Lexington, SC
01.1991

Skills

  • Data Entry
  • Employee relations expert
  • Quick learner
  • Leadership proficiency
  • Customer service oriented
  • Strong work ethic
  • Manages tasks effectively to meet deadlines
  • Detail oriented
  • Listens attentively/openly expresses ideas
  • Creative problem solver
  • Microsoft Word
  • Outlook
  • Excel
  • Quick to learn most systems and programs
  • Xactanalysis
  • Alacrity
  • Symbility – Insurance programs used in daily job duties
  • Mica program - Documentation of files, to keep all files current
  • Verbal and written communication
  • Time Management
  • Team Leadership
  • Complex Problem-Solving

Certification

IIRC Certifications -


IIRC #70008203

Contents Processing, FSRT, OCT

Timeline

Pack Out Manager

Rytech of the Midlands
06.2020 - Current

Personal Claims Assistant

Textile Restorations
10.2002 - 05.2020

High School Diploma, English, Algebra, Biology, Vocabulary -

Lexington High School

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Tracy Miller