Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Miller

Crown Point,IN

Summary

Expert in healthcare revenue cycle management with a track record of optimizing accounts receivable and billing operations. Demonstrated ability to multitask while maintaining high attention to detail. Recognized for exceptional customer service and fostering team collaboration, resulting in improved operational performance. Experienced in both remote and in-office work environments.

Overview

26
26
years of professional experience

Work History

Early Out and Collection Supervisor

Horizon Financial RCM
Crown Point, IN
08.2013 - Current
  • Implemented daily outbound call initiatives for all clients to boost engagement.
  • Assessed customer service representatives' call handling for adherence to HIPAA and FDCPA regulations.
  • Conducted monthly audits to evaluate representative performance and identify improvement areas.
  • Provided constructive feedback to enhance staff skills and drive professional growth.
  • Utilized software tools to systematically track and manage collection accounts.
  • Mentored staff to boost overall performance and manage challenges successfully.
  • Tackled escalated calls, promptly rectifying challenging customer situations
  • Acted as client liaison, enhancing communication between parties.
  • Researched customer disputes and complaints related to collections activities and took corrective actions as needed.
  • Assisted in training new employees on proper collection techniques, policies, and procedures.

Insurance Recovery Specialist

Horizon Financial RCM
Crown Point, IN
11.2011 - 08.2013
  • Facilitated accurate billing of medical claims for inpatient, outpatient, and professional services.
  • Maintained updated records of all client interactions and recoveries.
  • Performed follow-up on insurance claims to expedite resolutions.
  • Navigated insurance appeals to maximize reimbursement outcomes.
  • Managed self-pay accounts to ensure prompt payment collection.
  • Executed balance billing processes for patients with outstanding balances.
  • Provided training for new hires, emphasizing key billing protocols.
  • Responded to patient inquiries regarding billing and claims effectively.

Assistant Manager Pre-Collection Department

Trustmark Recovery Service, Inc.
Munster, IN
08.1999 - 09.2011
  • Formulated and launched detailed training manuals and workflows for insurance follow-up within several hospitals
  • Executed interviewing, hiring, and staff termination to enhance team performance.
  • Evaluated and monitored staff performance regarding production and quality metrics.
  • Supported staff in job responsibilities while addressing escalated patient phone calls.
  • Reported analytical data to clients to inform decision-making processes.
  • Prepared monthly client invoices to ensure timely billing.
  • Maintained accounts receivable database while effectively managing staff work queues.
  • Established Self Pay call center for streamlined inbound and outbound communications.

Education

HIPAA Compliance Certification -

Alison Courses
Computer Based Training
06-2025

HCC Certificate of Completion-Fraud Awareness Corporate Compliance (CBT) Annual Training -

American Hospital Association
Computer Based Training
05-2018

High School Diploma -

Munster High School
Munster, Indiana

Skills

  • Call center
  • Insurance billing
  • AR management
  • Debt collection
  • Cash application
  • Staff training
  • Invoice processing
  • Transaction processing
  • Invoice statements
  • Collections expertise
  • Analytical skills
  • Team leadership
  • Complex problem solving
  • Documentation and recordkeeping
  • HIPAA compliance
  • Remote office availability

Timeline

Early Out and Collection Supervisor

Horizon Financial RCM
08.2013 - Current

Insurance Recovery Specialist

Horizon Financial RCM
11.2011 - 08.2013

Assistant Manager Pre-Collection Department

Trustmark Recovery Service, Inc.
08.1999 - 09.2011

HIPAA Compliance Certification -

Alison Courses

HCC Certificate of Completion-Fraud Awareness Corporate Compliance (CBT) Annual Training -

American Hospital Association

High School Diploma -

Munster High School

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