Tracy Mills

Streamlined front desk operations to optimize workflow and enhance communication for emergency room staff.

• Managed patient flow, scheduled appointments, and answered phones while greeting visitors professionally.
• Relayed patient messages to physicians, ensuring timely updates on concerns and conditions.
• Coordinated admissions, transfers, and discharges between facilities to improve continuity of care.

• Managed incoming calls and directed inquiries to appropriate staff for prompt assistance.
• Verified patient information for accuracy prior to consultations.
• Retrieved faxes and uploaded documents to patient charts, facilitating support for clinical staff.
• Prepared reports, invoices, letters, and medical records utilizing word processing and spreadsheet software applications.