Tracy Mitchell
Walnut Cove,NC
Summary
Certified customer service professional with a proven track record of success in fast-paced environments. Strong organizational, technical, and communication skills. Highly detail-oriented and resourceful, consistently completing multiple projects efficiently. Proficient in customer service and relations, word processing and typing, office maintenance, safe handling practices, inventory control, general accounting, computer operations, office equipment operations, IT service desk Tier2 support, and retention specialist. Enthusiastic team player ready to contribute to Yardis success.
Overview
19
19
years of professional experience
Work History
T2 Technical Senior Support
Transcom
03.2021 - 07.2024
- Developed comprehensive documentation for troubleshooting procedures, facilitating quicker issue resolution.
- Led training sessions on new software applications, ensuring seamless integration into existing workflows.
- Unlock locked accounts and billing of unauthorized charges.
- Excellent communication skills, both verbal and written
- Acted as the team leader in group projects, delegating tasks and providing feedback
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
Tier 2 Technical Support Specialist
CONDUENT
10.2018 - 03.2021
- Took inbound calls in regards to resolving complex issues with an fortune 500 company
- Hardware, software, and generating tickets for unresolvable issues to crete operating system updates.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured hardware, devices, and software to set up work stations for employees.
Customer Service Professional
Williams Sonoma
11.2017 - 10.2018
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 80 customers each day.
- Assisted customers with orders, and provided tracking
- Accept payments for billing premiums.
- Helped many customers daily with a positive attitude and focus on customer satisfaction.
CSR - Customer Service Representative
Sykes
01.2016 - 11.2017
- Position assisting with direct sales for cable company
- Upgraded existing contracts, add-ons for services, took payments for monthly bills.
Delivery Driver
FedEx
10.2012 - 01.2016
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Successfully avoided time delivery delays by carefully planning best routes.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected load security and checked for damages.
Yard Supervisor
AOK Sanitation
11.2011 - 10.2012
- Book Keeping of maintenance for vehicles, organize scheduling for trash pick-ups and can cleaning, drove routes, and payroll when needed.
Team Lead
Showcase Restoration
06.2010 - 11.2011
- Organized move outs of homes and business that were damaged by storm, water, or fire
- Structural cleaning, pack backs, evaluation estimator of damages.
Receiving/Sales Floor/Bridal Consultant
10.2005 - 06.2010
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Met with potentials clients and gave quotes on services and general wedding costs.
Education
Associate of Applied Science - Social Work
Hinds Community College
Raymond, MS05.2022
Skills
- Desktop Support
- Network Support
- Software Troubleshooting
- Technical Support
- Restoration Industry Experience
- Help Desk
- Operating Systems
- Microsoft Windows Server
- Customer service
- Computer literacy
- Mac OS
- Linux
- Fire restoration
- Water damage restoration
- Certifications and Licenses
- Driver's License
Timeline
T2 Technical Senior Support
Transcom
03.2021 - 07.2024
Tier 2 Technical Support Specialist
CONDUENT
10.2018 - 03.2021
Customer Service Professional
Williams Sonoma
11.2017 - 10.2018
CSR - Customer Service Representative
Sykes
01.2016 - 11.2017
Delivery Driver
FedEx
10.2012 - 01.2016
Yard Supervisor
AOK Sanitation
11.2011 - 10.2012
Team Lead
Showcase Restoration
06.2010 - 11.2011
Receiving/Sales Floor/Bridal Consultant
10.2005 - 06.2010
Associate of Applied Science - Social Work
Hinds Community College
Similar Profiles
Shannon BoggessShannon Boggess
Technical Advisor at TranscomTechnical Advisor at Transcom
Nima WeatherlyNima Weatherly
iOS Support Technician at TranscomiOS Support Technician at Transcom
Tim DahiTim Dahi
Customer Service Representative MEDIA MARKT NL at TranscomCustomer Service Representative MEDIA MARKT NL at Transcom
Charessa Aranka Van TielCharessa Aranka Van Tiel
Team Leader at TranscomTeam Leader at Transcom
W. Andrew GrayW. Andrew Gray
Assistant Chief of Operations at Winston-Salem Fire DepartmentAssistant Chief of Operations at Winston-Salem Fire Department