Tracy Mitchell
Madison,AL
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Certified nursing assistant offering several years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Overview
2
2
years of professional experience
Work History
Server
Champy’s Famous Fried Chicken
Madison, AL
01.2025 - Current
- Delivered friendly service to guests in a fast-paced dining environment.
- Maintained cleanliness of dining area, ensuring tables remained properly set.
- Assisted guests with menu knowledge and addressed inquiries about food options.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Adhered to health and safety standards while serving food and beverages.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
Certified Nursing Assistant
Genesis Healthcare System
Florence, AL
03.2024 - 10.2024
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted patients with daily living activities and personal care needs.
- Documented patient information accurately in electronic health records systems.
- Communicated effectively with patients, families, and healthcare team members.
- Maintained cleanliness and organization of patient areas and equipment.
- Supported rehabilitation exercises under the direction of physical therapists.
- Educated patients on health management and wellness practices consistently.
- Collaborated with nursing staff to develop and implement care plans effectively.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Responded quickly to emergency situations involving sudden illness or injury.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Certified Nursing Assistant
Aveanna Heathcare
Sheffield , AL
05.2023 - 04.2024
- Documented patient information accurately in electronic health records systems.
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Communicated effectively with patients, families, and healthcare team members.
- Educated patients on health management and wellness practices consistently.
- Collaborated with nursing staff to develop and implement care plans effectively.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
GED -
Northwest-Shoals Community College
Muscle Shoals, AL04-2024
Skills
- Customer service
- Order accuracy
- Food safety
- POS system usage
- Menu knowledge
- Patient monitoring
- Vital signs assessment
- Dining customer service
- Effective customer upselling
- Exceptional customer service
- Team member support
- Server training
- Tableside etiquette
- Allergy awareness
- Documentation management
Timeline
Server
Champy’s Famous Fried Chicken
01.2025 - Current
Certified Nursing Assistant
Genesis Healthcare System
03.2024 - 10.2024
Certified Nursing Assistant
Aveanna Heathcare
05.2023 - 04.2024
GED -
Northwest-Shoals Community College
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