Tracy Mitchell-Songy
Spring,TX
Summary
Dedicated and compassionate Licensed Vocational Nurse (LVN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Analytical and strategic Director with excellent problem-solving and time management skills. Organized, efficient and always willing to go extra mile to meet expectations. Caring Nurse with several years of experience in diverse healthcare organization working with elderly patients. Adept at introducing detailed care plans and coordinating patient care through interdisciplinary collaboration. Demonstrated expertise in physical, psychosocial, developmental and educational aspects of nursing care for elderly patients and families.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Rheumatology Nurse
Actalent Staffing/Millenium Physicians
08.2023 - Current
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Met with and patients to discuss and distribute information on health maintenance and disease prevention.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Works as part of integrated team and is involved in reviews of authorization requests and communicates with the physicians and clinic when additional information is needed.
- Performs activities that include obtaining payer authorization for outpatient services that require notification/authorization based on payer specific guidelines
Assistant Director of Nursing
Villa Toscana at Cypresswood
04.2023 - 06.2023
- Improved patient care by implementing evidence-based nursing practices and protocols.
- Enhanced staff performance through regular training sessions and professional development opportunities.
- Developed comprehensive care plans for patients, ensuring optimal health outcomes and patient satisfaction.
- Collaborated with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs.
- Managed nursing schedules and budgets, streamlining processes for cost savings while maintaining high-quality patient care.
- Mentored new nurses in clinical practice and procedures, fostering a supportive learning environment.
- Implemented infection control measures, reducing hospital-acquired infections significantly over time.
- Assisted in developing policies and procedures for safe medication administration, minimizing errors within the department.
- Evaluated staff performance regularly, providing feedback and guidance for improvement when necessary.
- Played a key role in attaining high patient satisfaction scores by consistently delivering compassionate care and addressing concerns promptly.
- Optimized staffing levels to maintain an appropriate nurse-to-patient ratio, promoting quality of care without exceeding budget constraints.
- Participated in quality improvement initiatives aimed at enhancing overall service delivery within the facility.
- Promoted a culture of teamwork by encouraging open communication among staff members and facilitating collaboration across departments.
- Influenced positive change within the organization by championing innovative ideas that led to better patient outcomes.
- Ensured adherence to safety guidelines for both patients and staff members during all aspects of clinical operations.
- Established strong relationships with community partners to expand access to healthcare services beyond facility walls.
- Provided educational resources on disease prevention and health maintenance topics to help patients make informed decisions about their care.
- Served as a role model for nursing staff by demonstrating exceptional clinical skills, ethical behavior, and commitment to continuous learning.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
Resident Services Director (Director of Nursing)
Novellus Kingwood (Atria Kingwood)
05.2020 - 04.2023
- Interviewed, hired and trained employees
- Conducted employee performance evaluations and creates PIPs
- Created work schedules
- Supervised, developed and scheduled staff
- Managed vendor contracts, departmental budgets and labor hours
- Created, implemented and tracked success of revised policies and procedures
- Monitored and instructed staff in proper medication administration, wound assessment and documentation techniques
- Established and maintained a medication system that adheres to state, federal and company laws, regulations and guidelines
- Performed assessments and reassessments to determine resident needs and establish appropriate service plans
- Inspected the facility to ensure all tour paths and units are ready
- Conducted facility tours and leased apartments
- Conducted resident onboarding
- Maintained and collaborated with residents, families, department heads, resident services staff and the Executive Director
- Managed resident relations.
CCM/QA Wellness Nurse Manager
Wellspire Medical Group
02.2017 - 04.2020
- Assessed patients for Chronic Care Management eligibility
- Performed physical and psycho-social assessments and coordinates care
- Monitored service providers for efficient interchange and coordination of care
- Accurately documented and codes all activity
- Trained staff
- Maintained utilization review logs as needed and creates reviews to send to medical director
- Scheduled annual wellness visits
- Handled patient face-to-face interviews and call inquiries
- Ran and prepared quality assurance reports
- Communicated and coordinated with patients and families to determine plan of care
- Identified, initiated and performed discharge planning.
LVN Charge Nurse
Briarwood Nursing & Rehab Center
01.2016 - 03.2017
- Trained, supervised and monitored CNAs and Medication Aides
- Obtained and administered prescribed medication and treatments
- Documented and reviewed medication and treatment sheets for accuracy and compliance with physician orders and federal and state regulations
- Administered and monitored IV medication, G tube feedings and PEG tube sites
- Inserted and maintained proper catheter care
- Monitored residents and ensured state licensure regulations were followed
- Assisted in upholding positive environment for residents.
Administrative Clinical Associate
Equity Staffing
11.2013 - 01.2015
- Performed insurance benefit and eligibility inquiries
- Requested behavioral health treatment authorizations
- Educated patients on eligibility and pre-authorizations
- Answered patients', family members and provider inquires and concerns
- Maintained exceptional verbal and written communication.
Private Duty Caregiver
Contractor
10.2008 - 01.2015
- Managed 6 patients per day/4 days a week
- Observed, documented and reported any sudden changes mentally, physically and emotionally
- Established and maintained effective communication with client and family
- Provided hygiene and personal care assistance
- Assisted with meal preparation and diet monitoring
- Provided light housekeeping and assisted with shopping and errands
- Administered medication directed by physician(s)
- Provided wound care and assessed vital signs
- Collaborated with the patients' health care team to assess needs.
Education
Bachelor of Science Nursing -
Texas Woman's University
Licensed Vocational Nursing -
Joe G. Davis Nursing School
Huntsville, TX12.2015
Skills
- Adaptable
- Bandage and sling application
- EKGs
- HIPAA
- Injections
- LTC
- HEDIS review & chart abstraction
- Medicare and 3rd party billing
- Medication administration
- Organized
- Patient scheduling
- Physician assistant
- Records management
- Staff management
- Utilization review
- Venipuncture
- Wound care
- Direct Patient Care
- Medication and IV administration
Certification
- Licensed Vocational Nurse, Texas Board of Nursing,
- CPR/BLS, American Heart Association
Software Systems
- Accuflo
- AHT
- Dashboard EMR
- EClinical
- EMR
- Kronos
- Intergroup
- LINX
- Lumeris
- MediSoft
- Microsoft Office
- NICE
- Point Click
- QuickBooks
- VCC Desktop
Timeline
Rheumatology Nurse
Actalent Staffing/Millenium Physicians
08.2023 - Current
Assistant Director of Nursing
Villa Toscana at Cypresswood
04.2023 - 06.2023
Resident Services Director (Director of Nursing)
Novellus Kingwood (Atria Kingwood)
05.2020 - 04.2023
CCM/QA Wellness Nurse Manager
Wellspire Medical Group
02.2017 - 04.2020
LVN Charge Nurse
Briarwood Nursing & Rehab Center
01.2016 - 03.2017
Administrative Clinical Associate
Equity Staffing
11.2013 - 01.2015
Private Duty Caregiver
Contractor
10.2008 - 01.2015
Bachelor of Science Nursing -
Texas Woman's University
Licensed Vocational Nursing -
Joe G. Davis Nursing School
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