Tracy Moore
Chesapeake,VA
Summary
Dynamic Surgical Coordinator at Children's Hospital of the Kings Daughters, adept at enhancing patient experiences through effective preoperative preparation and compassionate support. Proven expertise in insurance verification and HIPAA compliance, contributing to a significant reduction in surgery cancellations while fostering strong communication among multidisciplinary teams.
Overview
15
15
years of professional experience
Work History
Surgical Coordinator
Children's Hospital of the Kings Daughters- Urgent Care
11.2014 - Current
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
- Coordinated with facilities to set up surgeries for Number Surgeon type.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
- Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
- Collaborated with multidisciplinary care teams to develop comprehensive perioperative plans tailored to individual patient needs and preferences.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of surgical coordination.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Unit Secretary, PICU
Hospital of the Kings Daughter
07.2010 - 11.2014
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Maintained current and accurate medical records for patients.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Provided information for patient admissions and discharges to foster timely processing.
- Processed lab paperwork and requests according to physicians' orders.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Contributed to team's ability to meet urgent care needs by preparing examination rooms quickly.
- Optimized patient flow through unit by effectively managing bed assignments and transfers.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
Education
Some College - Prerequisites
Tidewater Community College
Norfolk, VASkills
- Strong communication skills
- Insurance verification
- Professionalism and confidentiality
- Patient coordination
- Data entry efficiency
- Medical office experience
- Resourcefulness and initiative
- Preoperative preparation
- Postoperative follow-up
- Motivational skills
- Healthcare compliance
- Electronic health records management
- Stress management techniques
- Medical terminology proficiency
- Scheduling expertise
- Data entry proficiency
- Schedule coordination
- Payment collection
- EMR updating
- Obtaining authorizations
- Patient relations
- Following up with patients
- HIPAA compliance
- Correspondence writing
- Maintaining confidentiality
- Educating patients
- Updating charts
- Facility coordinating
- Checking in patients
- Verifying insurance
- Office administration
- Calendar management
- Insurance pre-certifications
- Documentation scanning
- Pre-authorization management
- Pre-operative review
- Office workflow support
- Problem-solving
- Computer proficiency
- Administrative support
- Time management
- Critical thinking
- Adaptable and flexible
- Medical billing
- Patient eligibility requirements
- CPT coding
- Collaboration and teamwork
- Referral verification
- Appointment scheduling
- Medical charting
- Scheduling tests and procedures
- Supply ordering
- Data entry software
- Electronic recordkeeping
- Epic systems
- Documentation review
- Outpatient procedures
- Equipment troubleshooting and maintenance
Timeline
Surgical Coordinator
Children's Hospital of the Kings Daughters- Urgent Care
11.2014 - Current
Unit Secretary, PICU
Hospital of the Kings Daughter
07.2010 - 11.2014
Some College - Prerequisites
Tidewater Community College
Similar Profiles
Erin GreeneErin Greene
RN at Children's Hospital of the Kings Daughters- Urgent CareRN at Children's Hospital of the Kings Daughters- Urgent Care
Graicen GonseGraicen Gonse
NCP at Children's Hospital of the Kings DaughtersNCP at Children's Hospital of the Kings Daughters
Lucas BarakeyLucas Barakey
Emergency Department Technician at Children's Hospital of the Kings DaughtersEmergency Department Technician at Children's Hospital of the Kings Daughters
Jacob RosebroughJacob Rosebrough
2nd Class Welder at Fairlead Boat Works2nd Class Welder at Fairlead Boat Works
William VelezWilliam Velez
Cadet at Air Force ROTCCadet at Air Force ROTC