Tracy Morrow
St Louis,MO
Summary
Supportive Clinical Liaison anticipates patient needs and understands expectations. Committed to treating others with compassion, courteous, fairness and respect. Adept at assessing and admitting new patients and aiding with management and marketing of hospital accounts.
Overview
29
29
years of professional experience
Work History
RN Intake Liaison
Mercy Home Services
08.2001 - Current
- Coordinated home health and home infusion services for patients upon discharge.
- Effectively communicated to patients and families of criteria to qualify for home health and home infusion services.
- Informed patients and families of insurance benefits and copays for home health and home infusion.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Responded promptly and professionally to patient questions and concerns.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Coordinated with interdisciplinary professionals to meet patients' needs at discharge.
- Oriented new nurses to home health and infusion operational procedures, care standards, protocols and techniques.
- Participated in discharge planning meetings to assist with decreasing patient length of stay.
- Collaborator on the Mercy Home Health and Hospice practice council.
Case Manager
Express Scripts
10.2000 - 07.2001
- Arranged human growth medication for patients while they were evaluated to determine qualification.
- Effectively communicated to physicians the appropriate testing and documentation to qualify patients for the medication.
- Verified insurance benefits and providers for the patients.
- Informed families and patients of the preferred providers for the medication and arranged it through the provider.
RN
Mercy Home Health Services
12.1998 - 09.2000
- Established home services for patients upon discharge.
- Assessed the home care needs for 15-20 patients each day.
- Collaborated home needs for 5-10 patients the day of discharge.
Home Health RN Case Manager
Healthsouth
06.1995 - 12.1998
Staff RN
St Anthony's Medical Center
St Louis, MO
05.1993 - 06.1995
- SICU staff RN
- Performed postoperative care and education for surgical intensive care patients.
- Orthopedics staff RN
- Performed postoperative care education for orthopedic patients and families.
Education
Diploma of Nursing - Nursing
Missouri Baptist Medical Center School of Nursing
Town And Country, MO05.1993
Skills
- Medical Recordkeeping
- Resolving Problems
- Explaining Policy and Procedures
- Patient Condition Monitoring
- Home Health and Hospice
- Patient Needs Assessment and Referral
- Communicating to Patients and Families
- Caring and Empathetic
- Complex Problem-Solving
- Time Management
- Analytical and Critical Thinking
Timeline
RN Intake Liaison
Mercy Home Services
08.2001 - Current
Case Manager
Express Scripts
10.2000 - 07.2001
RN
Mercy Home Health Services
12.1998 - 09.2000
Home Health RN Case Manager
Healthsouth
06.1995 - 12.1998
Staff RN
St Anthony's Medical Center
05.1993 - 06.1995
Diploma of Nursing - Nursing
Missouri Baptist Medical Center School of Nursing
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