Tracy Mugavero
Baltimore,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Contracting Manager Ancillary
MedStar Family Choice
Baltimore, Maryland
02.2000 - Current
- Tracked contracts for management and issued regular tracking reports covering current status.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
- Managed, supervised and controlled execution of contracts.
- Maintained database for with contract, vendor and customer information.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Customer Service Associate
Giant Food Stores
Baltimore, Maryland
05.1992 - 05.2000
- Developed and actualized customer service initiatives to decrease wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for on-site upper management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Entered orders into inventory computer database system.
Insurance Adjuster
Churchill Underwriters LLC
Timonium, Maryland
09.1990 - 02.1992
- Reviewed physical property damage reports to determine extent of liability.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Collected and tracked evidence in support of legal processes.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Followed up with insured individuals regarding premium and deductibles payments.
- Synthesized data into comprehensive quarterly written reports for management.
- Handled calls from customers and other stakeholders about insurance policies and processes.
- Trained new staff members in detection of external and internal fraud.
- Answered customer questions regarding deductibles.
- Maintained claims data in systems.
Education
Real Estate
Essex Community College
Baltimore, MD02.1992
High School Diploma -
Loch Raven High School
Baltimore, MD06.1991
Skills
- Planning and Prioritization
- Process Improvement Initiatives
- Contractual Obligations
- Active Listening
- Records and Database Management
- Time Management
- Contract Development and Management
- Issue Tracking Management
- Data Communications
- Operational Support
- Special Projects
- Best Practices and Standards
- Data Acquisition
Timeline
Contracting Manager Ancillary
MedStar Family Choice
02.2000 - Current
Customer Service Associate
Giant Food Stores
05.1992 - 05.2000
Insurance Adjuster
Churchill Underwriters LLC
09.1990 - 02.1992
Real Estate
Essex Community College
High School Diploma -
Loch Raven High School
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