Tracy Murray
Bristol,TN
Summary
Dynamic Psychology Student with a solid foundation in critical thinking and ethical decision-making, honed at the University of Arizona Global Campus. Proven ability to resolve complaints and train teams effectively, while applying statistical analysis to enhance research outcomes. Recognized for exceptional public relations skills and crisis intervention capabilities, knowledgeable with research methods and data analysis, including psychological assessments. Exhibits natural curiosity about patterns in human behavior and applies theoretical knowledge to practical issues.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Psychology Student
University of Arizona Global Campus
Chandler, AZ
06.2021 - 08.2025
- Use meta-cognition and critical thinking in research projects.
- Apply statistical data to specific research questions.
- Understand psychological ethics and apply them to research.
- Use different charts and methods on research questions.
- Know how to use the DSM to compare, diagnose, and treat patients.
- Understand the different areas of psychology.
Professional Sales Representative
Teleperformance USA, Bristol, TN,
Bristol, TN
11.2015 - 01.2016
- Address customer concerns regarding the products and services.
- Provide information about current promotions and resolved issues.
- Provide effective communication with clients to promote customer satisfaction and loyalty.
- Provided pricing, applied discounts, and collected payments for transactions.
Night Shift Supervisor
IHOP
Bristol, VA
04.2012 - 01.2016
- Resolved customer complaints and reported the issues to upper management.
- Train team members on safety and operational procedures.
- Monitor labor costs and sales and adjust labor when needed.
- Proficient in problem-solving and multitasking under pressure.
- Monitor employee productivity and performance.
- Promptly respond to customer inquiries regarding the service they receive.
Night Shift Manager
Pizza Hut
Bristol, VA
08.2009 - 04.2012
- Train and evaluate new hires on proper procedures.
- Inspect work areas to be sure safety and cleanliness standards are met.
- Provide guidance and support where needed throughout the shift. and adjust accordingly.
- Apply effective strategies, and resolve customer service issues.
- Professionally resolve conflicts between employees.
- Monitor labor costs and sales and adapt accordingly.
Education
Some College (No Degree) - Psychology
The University of Arizona Global Campus
Chandler, AZSkills
- Good public relations,
- Critical thinking
- Active listener
- Crisis intervention
- Case documentation
- Ethical decision-making
- Resolving complaints
- Effective negotiation
- Training and mentoring
Accomplishments
- Stayed on Deans list
- Graduating with honors
- GPA 3.8
Certification
- Delegation and follow-up skills workshop certification
Timeline
Psychology Student
University of Arizona Global Campus
06.2021 - 08.2025
Professional Sales Representative
Teleperformance USA, Bristol, TN,
11.2015 - 01.2016
Night Shift Supervisor
IHOP
04.2012 - 01.2016
Night Shift Manager
Pizza Hut
08.2009 - 04.2012
Some College (No Degree) - Psychology
The University of Arizona Global Campus
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