Tracy Nelson
Painesville,OH
Summary
Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations.
I am a loyal,committed,dependable team worker that is able to master new skills quickly. I look forward to talking to you soon.
Overview
25
25
years of professional experience
Work History
Veterinary Receptionist
Big Creek Veterinary Hospital
Concord , Ohio
02.2021 - Current
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system using [Software].
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Stna/Private House Cleaner
Worked For Myself
Painesville, OH
04.2012 - 02.2020
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- patient vitals
- drove patients to doctor appointments
- cleaning/laundry
CHPNA/STNA
Gentiva Hospice
Mentor, OH
03.2006 - 02.2012
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
CHPNA/CHPNA/STNA
Hospice Of The Western Reserve
Mentor, OH
08.1996 - 10.2006
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
Education
High School Diploma -
Harvey High School
Painesville, OH06.1989
Skills
- Data Entry Software
- Veterinary Medical Records Software
- Appointment Scheduling
- Certified Medical Administrative Specialist
- Critical Thinking
- Medical Recordkeeping
- Front Desk Operations
- HIPAA Guidelines
- Attention to Detail
- Time Management
- Staff Meetings
- Filling Prescriptions
- Effective Multitasking
- Taking Client Histories
Timeline
Veterinary Receptionist
Big Creek Veterinary Hospital
02.2021 - Current
Stna/Private House Cleaner
Worked For Myself
04.2012 - 02.2020
CHPNA/STNA
Gentiva Hospice
03.2006 - 02.2012
CHPNA/CHPNA/STNA
Hospice Of The Western Reserve
08.1996 - 10.2006
High School Diploma -
Harvey High School
Similar Profiles
Brenda SantosBrenda Santos
Veterinary Assistant at Big Creek Veterinary HospitalVeterinary Assistant at Big Creek Veterinary Hospital
Philip DenaultPhilip Denault
Associate Veterinarian at Cottonwood Creek Veterinary HospitalAssociate Veterinarian at Cottonwood Creek Veterinary Hospital
Nicole KnudsonNicole Knudson
CSR at Foster Creek Veterinary HospitalCSR at Foster Creek Veterinary Hospital