Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Nelson

Chicago,IL

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

17
17
years of professional experience

Work History

Inclearing Specialist

BankFinancial
05.2023 - 08.2023
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Developed strong client relationships through consistent communication and attentive service.
  • Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
  • Followed all company policies and procedures to deliver quality work.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.

Lead Inventory Specialist

Lululemon
01.2022 - 08.2023
  • AIt enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
  • Provided excellent customer service by quickly responding to inquiries and resolving inventory availability or shipment status concerns.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively to the team.
  • Leveraged data analytics to forecast inventory needs more accurately, reducing instances of stockouts and overstock.
  • Established protocols to use for inventory control and management, streamlining internal processes.
  • Developed and implemented strategies to keep stocks organized and reduce excess inventory.
  • Handled day-to-day shipping and receiving overseeing more than 400 packages per day.

Remittance Processing Specialist

FIS Global
07.2020 - 08.2021
  • Enhanced remittance processing efficiency by implementing advanced software tools and automating manual tasks.
  • Reduced errors in remittance transactions by rigorously following established protocols and conducting thorough quality checks.
  • Expedited the clearing and settlement process for remittance clients, ensuring timely fund transfers and improved customer satisfaction.
  • Provided training and guidance to new team members on remittance processing systems, contributing to their successful integration into the team.
  • Maintained a high level of security in handling sensitive financial information, adhering to company guidelines and industry standards for data protection.

Deposit Operations Specialist

MB Financial
09.2009 - 10.2017
  • Enhanced deposit operations efficiency by streamlining processes and implementing new software tools.
  • Reduced error rates in deposit processing by conducting regular audits and providing staff training.
  • Collaborated with cross-functional teams to improve overall banking services and customer satisfaction.
  • Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions.
  • Ensured accuracy in legal paperwork with meticulous proofreading and editing tasks.
  • Assisted in the successful resolution of cases through diligent research, gathering vital information to support arguments.
  • Safeguarded sensitive information through strict adherence to confidentiality protocols and data security practices.
  • Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
  • Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
  • Collaborated with attorneys to develop strategies for each case.
  • Provided backup to 3 other deposit operations specialists.

Operations Special Service Specialist

Corus Bank
09.2006 - 09.2009
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Developed strong client relationships through consistent communication and attentive service.
  • Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Enhanced fraud detection by implementing advanced data analytics techniques and tools.
  • Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Expedited case processes for increased efficiency by organizing and maintaining case files.
  • Provided administrative support and research for civil litigation and civil proceedings.
  • Conducted regular audits of access records and badge inventories to maintain accurate account of active users within the system.
  • Served as liaison between facilities managers, HR departments, and security teams to ensure seamless communication in regards to personnel changes affecting building access permissions.

Education

Bachelor of Applied Arts - Human Resources Management

DeVry University
Chicago, IL
01.2026

Skills

  • Emergency Response
  • Customer Relations
  • Quality Assurance
  • Resource Allocation
  • Banking Industry Experience
  • AML Compliance
  • Telephone and email etiquette
  • Goal Setting
  • Multitasking
  • Time Management
  • Adaptability and Flexibility

Timeline

Inclearing Specialist

BankFinancial
05.2023 - 08.2023

Lead Inventory Specialist

Lululemon
01.2022 - 08.2023

Remittance Processing Specialist

FIS Global
07.2020 - 08.2021

Deposit Operations Specialist

MB Financial
09.2009 - 10.2017

Operations Special Service Specialist

Corus Bank
09.2006 - 09.2009

Bachelor of Applied Arts - Human Resources Management

DeVry University

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Tracy Nelson