Tracy Newgard

Duties include: serve as the primary contact for Hennepin County for County of Financial Responsibility (CFR) for HSPHD, recommend and develop a process for resolving CFR disputes, including the creation of a new SharePoint site with clear written procedures, interact with other counties and agencies to resolve questions of financial responsibility, prepare written appeals and responses to DHS regarding CFR disputes, provide revenue analysis and monitor direct services revenue for HSPHD, preparing reports related to direct services claiming, productivity, and revenue, creating and communicating an internal process for resolving County of Financial Responsibility (CFR) issues, as well as working with subject matter experts (SMEs), supervisors, and managers, as needed. Develop and deliver training regarding new procedures or changes to procedures, analyze and interpret state level changes and make recommendations for changes to the HSPHD business model, when needed, develop and prepare reports that support revenue management for HSPHD, respond to ad hoc requests related to financial or billing related data and reports.

Highlights:

• Billed other agencies & collected approximately $3.5 million in funds to be reimbursed back to Hennepin County.
• Represented & defended Hennepin County in court for Financial Responsibility disputes with other counties and agencies in Mn, as well as for Child Income Fee Billing Appeals with the MN DHS Appeals Division.
• Worked with every service area within Hennepin County Human Services & Public Health Department, as well as with the Department of Corrections on consulting cases, CFR Subject Matter Expert Workgroup meetings, CFR Contracted Case Management (CCM) Workgroup meetings, and more.
• Acted as a SharePoint Site Manager for the Financial Analysis & Accounting Area, and I've maintained the CFR SharePoint site and Workgroup member contact details, as well as the contacts for other MN Counties and agencies.
• Developed CFR training and trained all of the Hennepin County Human Service Area Staff on CFR investigations and disputes.

Duties Include: Perform a wide variety of general administrative tasks related to the management of departmental operations or specialized functions such as training or contract compliance. Additional tasks include budget analysis and preparation, serving on organization-wide and community committees and task forces; investigating and recommending action regarding complaints about services, operations, policies, or procedures; recommend policy and procedure review and propose policy alternatives; draft and develop plans for program implementation, research, analyze and interpret current and proposed laws, rules, and legislation; compose various letters and reports; evaluate performance of a departmental operation based on stated goals and objectives; selection, development, and coordination of established training programs; grant writing and reporting, and additional assignments, as necessary.

Highlights:

• ICA SharePoint Site Owner and Vignette Content Manager; successfully migrated data from the old Front Door website pages in Vignette over to SharePoint.
• Facilitation/Participation in ICA/CMAP Operations Manual Steering Committee in reviewing and updating online procedures manuals.
• Solely responsible for updating/maintaining the ICA/CMAP operations manual and forms manual online in Lotus Notes databases and conversion of those databases over to SharePoint, along with creation of new Operations Manual and Forms online pages.
• Collaboration with Public Affairs in updating the online HSPHD Resource Directory on SiteCore for the Hennepin.us website.
• ICA Policy Coordinator for the HSPHD ICA Area on the Policy Advisory Group (PAG).
• Purchasing Card (“P-Card”) holder for the HSPHD ICA Area.
• Supported the financial operations of the Joint Community Police Partnership (“JCPP”) by collaborating with community liaisons with the cities of Brooklyn Center, Brooklyn Park, Hopkins and Richfield to ensure that all invoices for expenditures, stipend requests, and cadet salary reimbursements have been submitted, along with collaborating with accounting contacts to track program-wide expenditures, invoices, and payments, and relaying the information back to each of the cities; also produced expenditure and budget tracking spreadsheets for each of the cities, as well.
• Produced and submitted the Financial Status Reports, Semi-Annual Progress Reports, and Grant Adjustment Notices in the online Grants Management System (GMS) for the Congressional Award Grant.
• Served as contract liaison for the cities of Bloomington, Brooklyn Center, Brooklyn Park, Hopkins, and Richfield & St. Louis Park, along with two vendors contracted to provide training and youth outreach for the JCPP and produced a PSA to establish a vendor contract.
• Supported the provision of cultural training by issuing communications about upcoming trainings and helping to answer participants’ follow-up questions, as well as connecting external partners with the appropriate cultural resources within OMS & the community.
• Supported the internal communications needs of the JCPP by creating agendas, facilitating meetings, and producing minutes from planning committee meetings.
• Supported the internal communications needs of the Juvenile Supervision Center (“JSC”) Workgroup Planning Committee by creating agendas, participation in meetings, and producing minutes from the planning committee meetings.
• Effective creation of quarterly and monthly statistical reports.
• Established strong relationships to gain support and effectively achieve results.
• Effectively collaborated with key staff and updated the HSPHD Initial Contact & Assessment Emergency Planning Annex.
• Efficiently participated in a short-term contracted case management transfer team in transferring cases to external partners.
• Earned excellent marks on performance reviews, with citations for: excellence in technical knowledge; ability to learn and master new concepts quickly; positive work ethic; commitment to providing unsurpassed service; along with outstanding ratings in integrity & trust, technical knowledge, and highly commendable, overall.

Duties Include: Under limited supervision, provides highly technical clerical tasks, specific to an area of work at the expert level, involving the application of technical expertise and considerable independent judgment; resolution of difficult and complex problems; planning, development, and coordination of a wide range of programs, discretion and personal initiative to the preparation of specialized departmental documentation, the use of computerized information systems, public services contact, and administrative support, to include processing complex information, as well as writing, preparation, and proofreading of documents, forms, brochures, reports, policies & procedures manuals, statistical spreadsheets, PowerPoint presentations, organizational charts, staff directories; as well as training staff, and coordinating meetings, and calendar scheduling; and completing monthly and quarterly data collection reports, etc.

Highlights:

• Productive CSDM logistics coordinator for A2 – Eligibility Determination.
• Effectively revised H1N1 Pan Flu Emergency Plan, and successfully acted as H1N1 MIIC Data Entry Lead.
• Successfully mentored two Step Up Interns.
• Served as Vignette Website Content Manager for HSPHD CMH, and Content Author for HSPHD APS, in addition to participating in monthly web team meetings.
• Successfully migrated data from the CMH & APS websites to the upgraded version of Vignette.
• Creation of Cornerstone Enrollment Workflow Process and Diagram and organizational charts using Microsoft Visio.
• Helped coordinate three successful Cornerstone member events that contributed to consistently high enrollment levels.
• Helped coordinate successful IIIP training sessions.
• Successful website channel manager and author; also, successfully transitioned web site over to new content management system.
• Effective creation of quarterly and monthly statistical reports.
• Established strong relationships to gain support and effectively achieve results.
• Developed comprehensive, 150-page policies and procedures manuals & assisted staff in creating theirs.
• Earned excellent marks on performance reviews, with citations for excellence in technical area; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Duties Include: Head Cashier duties, such as authorizing mark downs & returns, as well as assisting customers, answering phones, creating special orders, creating will calls and deliveries, calling customers, closing out orders, processing credit applications, assisting clientele regarding billing & invoicing issues, filing, renting out equipment and rental truck, managing cash register, opening & closing tills, completing necessary financial paperwork, checking customers out & processing returns & return to vendor items, completing reports, operation of lift truck, & electric ladder, assisting with inventory, stocking & fronting shelves, and general store maintenance, closing store procedures, etc.

Duties Include: Perform work in a senior office level office support position involving the application of significant and technical skill to the preparation of specialized office documents, use of computerized information systems, forms processing, and public service contact, to include preparing, filing, retrieving, and maintaining records, processing and verifying complex information on forms, documents and requisitions, assist with preparation of financial reports and budgets, assist other users with problems associated with computer information systems, generate reports using computer software, write, prepare and proofread documents, correspondence, memos, reports, policies & procedures manuals, RBA & RAA processing, filing, copying, handling mail, answering phones, assisting clientele, assisting engineers and engineering technicians with various projects, ordering office supplies, research, data entry, payroll entry, assisting with budget & expenditure tracking, balanced scorecard data and outcome measures, preparing and analyzing statistical data with regard to Hennepin County legislative & policy reviews, as well as with regard to the road & bike Map distribution, assisting with website maintenance, updates, forms creation, knowledge of and usage of county vehicle program, etc.

Highlights:

• Reviewed legislative updates and laws, and conducted legislative analyses, and drafted responses & submitted RBA’s.
• Tracked budget expenditures and prepared budget and expenditure reports.

Duties Include: responsible for purchasing software and hardware, setting up, maintaining & troubleshooting the network, servers, switches, desktops, laptops, telephone servers and telephone system, and all other hardware and software, user training, creation of policies & procedures manual, budgeting for all hardware and software needs, preparing budgets and reports, reporting recommendations to the Technology Committee, Help Desk Committee, and Board of Directors, as well as negotiating & managing consulting contracts & working with consultants, creation, updates, and general maintenance of website, etc.

Highlights:

• Compiled a budget forecast of approximately $100,000 for replacement of an entire network, including servers, desktop and laptop computers, scanners, printers, and telephone system.
• Transitioned 3 different offices, consisting of over 280 staff, to completely new hardware and network system, and created a plan for future hardware replacement.
• Developed user groups to aide in determining user issues for purposes of troubleshooting and developing future training based on user needs.
• Trained all staff on how to use various software systems and consulted on hardware systems.

Duties Include: Perform work in a senior office level office support position involving the application of significant and technical skill to the preparation of specialized office documents, use of computerized information systems, forms processing, and public service contact, to include preparing, filing, retrieving, and maintaining records, processing and verifying complex information on forms, documents and requisitions, assist with preparation of financial reports and budgets, assist other users with problems associated with computer information systems, generate reports using computer software, write, prepare and proofread documents, correspondence, memos, reports, policies & procedures manuals, RBA & RAA processing, filing, copying, handling mail, answering phones, assisting clientele, assisting engineers and engineering technicians with various projects, ordering office supplies, research, data entry, payroll entry, assisting with budget & expenditure tracking, balanced scorecard data and outcome measures, preparing and analyzing statistical data with regard to Hennepin County legislative & policy reviews, as well as with regard to the road & bike Map distribution, assisting with website maintenance, updates, forms creation, knowledge of and usage of county vehicle program, etc.

Highlights:

• Reviewed legislative updates and laws, and conducted legislative analyses, and drafted responses & submitted RBA’s.
• Tracked budget expenditures and prepared budget and expenditure reports.

Duties Include: producing legal documents, correspondence, memos, reports, policies & procedures manuals, filing, copying, handling mail, answering phones, assisting clientele, doing legal research, assisting managing law partner and other associates with various projects and matters, managing building accounts and payables, reconciling financial accounts, assisting with building leases, building remodeling, building maintenance, assisting business office with bank deposits, HR files, creation of collection policies & procedures, account collections, as well as assisting with network setup, troubleshooting, and training staff, creation, updates, and general maintenance of website, etc.

Highlights:

• Successfully aided in setting up the network for the firm, along with maintaining it, managing backup, working with IT Consultant on various issues, troubleshooting, and training users.
• Collected over $40,000 in past due accounts & brought a case to court and collected funds.
• Negotiated West Law account reduction by several thousand dollars.
• Managed building remodeling project with significant costs savings, and managed building account payables, vendor contracts, and building leases.

Duties Include: producing legal descriptions, legal documents, correspondence, memos, reports, policies & procedures manuals, RBA & RAA processing, filing, copying, ordering office supplies, handling mail, answering phones, assisting clientele, assisting right of way agents with various projects, research, data entry, payroll entry, expenditure tracking, assisting right of way agents with special projects, etc.