Tracy Newton
Biloxi,MS
Summary
Driven property management professional with a proven track record at United Apartment Group, enhancing tenant satisfaction and increasing occupancy rates through effective property inspections and maintenance coordination. Skilled in financial budgeting and reporting, with a customer service-focused approach, I've successfully managed multiple properties, streamlining operations and boosting profitability.
Overview
24
24
years of professional experience
Work History
Property Manager
United Apartment Group
02.2016 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Maintained sufficient number of units market-ready for lease.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed and implemented marketing strategies to increase occupancy rates.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Regional Property Manager
Multifamily Management
07.2014 - 01.2016
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
- Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
- Provided comprehensive training programs for property staff members, fostering a knowledgeable team capable of handling various industry challenges efficiently.
- Collaborated with legal counsel to resolve any disputes or litigations effectively while minimizing risk exposure for managed properties.
Tax Credit Property Manager
New Horizon Management
05.2004 - 03.2014
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Slot Booth Cashier
Beau Rivage
09.2000 - 12.2004
- Collaborated with team members to maintain smooth operations during peak hours, minimizing wait times for customers.
- Balanced multiple tasks simultaneously, prioritizing responsibilities to meet deadlines and maintain productivity levels.
- Utilized strong interpersonal skills to build rapport with repeat customers, contributing to overall brand loyalty and retention rates.
- Implemented loss prevention techniques through vigilant observation of potential theft or fraudulent activity within the booth area.
- Assisted in training new employees on booth cashier responsibilities, resulting in a more skilled team.
- Improved customer satisfaction by providing efficient and friendly service at the booth cashier station.
- Enhanced transaction accuracy by diligently following cash handling procedures and utilizing appropriate technology.
Education
Associate of Applied Science - Business Management
Virginia College
Biloxi, MS05.2012
Skills
Property Management
Payment Collection
Property Inspections
Customer service-focused
Maintenance knowledge
Maintenance Scheduling
Fair housing mandates
Tenant and eviction laws
Financial budgeting and reporting
Maintenance Coordination
Timeline
Property Manager
United Apartment Group
02.2016 - Current
Regional Property Manager
Multifamily Management
07.2014 - 01.2016
Tax Credit Property Manager
New Horizon Management
05.2004 - 03.2014
Slot Booth Cashier
Beau Rivage
09.2000 - 12.2004
Associate of Applied Science - Business Management
Virginia College
Similar Profiles
Daniel ParedesDaniel Paredes
Leasing Professional at United Apartment GroupLeasing Professional at United Apartment Group
Marcus MillerMarcus Miller
Maintenance Technician at United Apartment GroupMaintenance Technician at United Apartment Group
Hector BlancoHector Blanco
Porter at United Apartment GroupPorter at United Apartment Group