Tracy Ngo
Fountain Valley,CA
Summary
With a proven track record at Starbucks for enhancing customer satisfaction and streamlining operations, I excell in staff management and conflict resolution, boosting team efficiency and cohesion. I'm also skilled in cash handling and employee training, demonstrating a commitment to workplace excellence and leadership and will continue to learn and grow within any position.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
11.2021 - 01.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Assistant Karate Instructor
JMAC Karate
09.2020 - 08.2022
- Promoted a culture of continuous improvement by regularly soliciting feedback from both students and parents.
- Assisted head instructor in developing comprehensive lesson plans to improve students'' martial arts skills and techniques.
- Organized special events such as tournaments, workshops, and guest seminars to enhance students'' learning experience outside of regular classes.
- Reinforced essential life skills such as discipline, perseverance, respect, teamwork among students through daily practice routines.
- Strengthened students'' self-confidence by fostering a positive atmosphere of encouragement, respect, and camaraderie.
Barista
Newport Beach Corner Market and Cafe
05.2021 - 11.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
Bachelor of Science - Nutrition Sciences
Arizona State University Online
Tempe, AZ06-2026
High School Diploma -
Edison High School
Huntington Beach, CA06-2022
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control and record keeping
- Conflict resolution techniques
- Policy enforcement
- Business development
- Strong verbal and written communication
- Creative problem solving
- Team collaboration and leadership
- Customer service management
Accomplishments
- Supervised team of 8 staff members.
- Documented and resolved inventory issues and cash management which led to order accuracy and good cash handling practice.
- Achieved quickest DT time in Starbucks district in over two years.
- Employee of the Quarter at Starbucks
- Captain of High School and Club Lacrosse teams.
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Interests
- Martial Arts
- Pilates
- Weightlifting
- Lacrosse
- Snowboarding
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Surfing
- Hiking
- Auto Repair/Restoration
- I enjoy helping others and giving back to the community
Timeline
Shift Supervisor
Starbucks
11.2021 - 01.2025
Barista
Newport Beach Corner Market and Cafe
05.2021 - 11.2021
Assistant Karate Instructor
JMAC Karate
09.2020 - 08.2022
Bachelor of Science - Nutrition Sciences
Arizona State University Online
High School Diploma -
Edison High School
Similar Profiles
Abdulwahab ChaudhryAbdulwahab Chaudhry
Barista at StarbucksBarista at Starbucks
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Eliot Ludwig MauldinEliot Ludwig Mauldin
Social Media Manager at The Ria PizzeriaSocial Media Manager at The Ria Pizzeria