Hi, I’m
Tracy Nichols
Mobile,AL
Summary
Medical billing professional with extensive experience in managing patient billing processes and ensuring timely claim submissions. Known for strong collaboration within teams and delivering reliable outcomes. Possesses deep knowledge of coding standards and insurance guidelines, coupled with client-focused approach.
Overview
13
years of professional experience
Work History
Springhill Medical CenterMobile, AL
Patient Access Representative
10.2025 - Current
Job overview
- Provided exceptional customer service to patients, addressing inquiries and concerns efficiently.
- Managed patient registration processes, ensuring accuracy of demographic and insurance information.
- Coordinated appointment scheduling for various departments, optimizing patient flow and resource allocation.
- Assisted in verifying insurance eligibility, facilitating smooth billing procedures for patients.
- Utilized electronic health record systems to maintain up-to-date patient information and documentation.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Pathology Laboratories Inc.Mobile, AL
Medical Billing Specialist
05.2024 - 07.2025
Job overview
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
Springhill Memorial HospitalMobile, AL
Patient Access Representative
04.2023 - 04.2024
Job overview
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
TrubridgeMobile, AL
Medical Billing Specialist
08.2015 - 04.2023
Job overview
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
USA Women and Children HospitalMobile, AL
Medical Receptionist
03.2013 - 06.2014
Job overview
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
U.S. Career InstituteFort Collins, CO
Certificate from Medical Coding And Billing
Albany Technical CollegeAlbany, GA
Diploma from Radiologic Technology
06-2008
Skills
- HIPAA compliance
- Payment posting
- Claim submission
- Insurance verification
- Denial management
- CPT knowledge
- ICD-10 proficiency
- Medicare and medicaid process
- Medical coding expertise
- Bill payment
- Insurance billing
- Medical billing
- Medical terminology
Timeline
Patient Access Representative
Springhill Medical Center
10.2025 - Current
Medical Billing Specialist
Pathology Laboratories Inc.
05.2024 - 07.2025
Patient Access Representative
Springhill Memorial Hospital
04.2023 - 04.2024
Medical Billing Specialist
Trubridge
08.2015 - 04.2023
Medical Receptionist
USA Women and Children Hospital
03.2013 - 06.2014
U.S. Career Institute
Certificate from Medical Coding And Billing
Albany Technical College
Diploma from Radiologic Technology